Some retailers who want to offer free returns to their customers use USPS Merchandise Return Service (MRS), allowing customers to return goods using merchant-provided prepaid labels. By August, retailers will have to transition from MRS to the “USPS Returns” service. Read more
Amazon is offering new ways for advertisers to sharpen their skills. The Amazon Advertising learning console provides individual courses and also offers learning paths for those who want to “dive deep” into a particular topic area. Amazon describes the program Read more
Etsy made some changes to its Shipping Labels feature to make it easier for sellers to request pickup from the USPS – and to make it easier for buyers to return items. It announced the two new features as follows: Read more
Getting support can be tricky these days with so many customer service reps now working from home, but Etsy wants sellers to know it is providing around-the-clock support. A representative reached out after seeing a letter from an EcommerceBytes reader Read more
Amazon FBA made temporary changes to some of its policies, giving sellers more time to process returns and issue refunds. The change is presumably a response to the COVID pandemic as sellers institute quarantine and disinfecting practices on items returned Read more
eBay “forgot” to cap affiliate commissions for March thanks to a glitch, so it had to adjust publishers’ reports downward. Participants of the eBay Partner Network who were affected received the following notice: “Transactions associated with your account for the Read more
The head of eBay Americas Jordan Sweetnam said there has been a remarkable increase in traffic to the eBay site and shared some recent sales trends with sellers. He also advised them to watch for a forthcoming ad campaign on Read more
Merchants are fighting back against Kentucky’s price-gouging crackdown amid the coronavirus pandemic. The Online Merchants Guild (OMG) sued the Commonwealth on Friday claiming its price-control statutes are unconstitutional when applied to online merchants who offer items for sale in the Read more
Half of Americans are doing more online shopping since the COVID pandemic, according to a survey conducted by the US Postal Service this month. 51% said they are doing a lot more or a little more online shopping since the Read more
Sellers who use UPS can drop off packages outside of some Michaels arts-and-crafts retail stores across the US. The service is available through UPS Access Point, which already had locations open inside over 800 Michaels stores. In addition, buyers can Read more
