AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Thu Aug 6 2020 22:42:34

eBay Hires Gig Workers to Provide Customer Service

By: Ina Steiner

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Why hire customer service reps, to whom you must pay a salary and benefits, when you can get gig workers who get paid for each case they resolve?

eBay is hiring gig workers in the UK to provide customer service and coaching to sellers, and it's looking among the ranks of its own sellers to fill the need.

"eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance," it explained on the eBay UK announcement board on August 6th.

"Using technology from gig ... Read More

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Wed Aug 5 2020 21:37:56

Etsy Takes Personalization Cue from Amazon

By: Ina Steiner

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If you're a buyer on Etsy, Josh Silverman is watching you! The CEO told Wall Street analysts on Wednesday that he's focused on having the company learn all it can about buyers so it can then personalize the experience. Sounds like a move right out of Amazon's playbook, right down to using saved searches to intuit what customers want.

What do you add to what lists? How do you name that list? All of that gives us more data about you, the CEO said. 

Even what region of the country shoppers are from may ultimately influence what they see in search ... Read More

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Sun Aug 2 2020 14:55:21

Amazon Boosts Capacity as It Runs Out of Space

By: Ina Steiner

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Capacity, capacity, capacity. Amazon said it was running out of space for inventory due to higher pandemic-related demand from customers - especially from Prime users who shopped more often and had bigger shopping baskets.

Amazon grew net sales 43% in the US in Q2 year-over-year, and 38% internationally. As a result of high demand, it is ramping up capacity earlier than it had intended, Amazon's Chief Financial Officer Brian Olsavsky told Wall Street analysts on Thursday. ("We pulled in capacity that we probably didn't think would be needed until 2021, maybe later.")

In 2019, Amazon increased network square footage ... Read More

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Wed July 29 2020 10:05:23

Amazon CEO Jeff Bezos on How Amazon Surpassed eBay

By: Ina Steiner

 

Amazon released a statement founder and CEO Jeff Bezos will read in today's testimony to the House Judiciary Antitrust Subcommittee.

The following excerpt explains how Bezos believes Amazon was able to surpass eBay:

"And it is striking to remember how recent all of this is. We did not start out as the largest marketplace - eBay was many times our size. It was only by focusing on supporting sellers and giving them the best tools we could invent that we were able to succeed and eventually surpass eBay. 

"One such tool is Fulfillment by Amazon, which enables our third-party sellers to stow their inventory ... Read More

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Mon July 27 2020 19:54:17

Etsy Charges Sellers Hundreds of Dollars for a Shipping Label

By: Ina Steiner

 

Talk about the high cost of shipping - Etsy is charging sellers hundreds of dollars for shipping labels that should be less than $5 or $10. Apparently a glitch has caused the program to move a digit when charging sellers - but unfortunately in the wrong direction. (Oops - that should be, removed a digit!)

"I just sold several items on Etsy, printed the postage, $3.XX & $3.XX well, they charged my account $3XX.00 & $3XX.00 and they went straight to my credit card and charged my account," a reader told EcommerceBytes. "As you can ... Read More

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