AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Jan 19 2021 16:50:45

Etsy to Hold More Funds due to Increase in Disputes

By: Ina Steiner

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Etsy is placing some of the financial burden of increased disputes on sellers' shoulders. The online marketplace will place 45-day holds on a percentage of sales from sellers - primarily those with new accounts it said.

Etsy emailed sellers informing them of updated seller policies, which go into effect on February 23, 2021.

In a post on its website, Etsy explained: "More and more people are doing their shopping online and millions of new buyers have recently discovered Etsy, but that also means some sellers are seeing an increase in order disputes and issues. To keep buying ... Read More

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Thu Jan 14 2021 22:15:06

Amazon Floods Sellers with Requests for Compliance Docs

By: Ina Steiner

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Amazon sellers are being inundated with requests for compliance documentation on ASINs they sell. Some say they've been getting notices for weeks (or months), but on Wednesday, complaints from sellers skyrocketed.

Sellers report receiving the following notice:

Subject line: "Action Required: Compliance requirements for your product listings"

Hello from Amazon,
We are contacting you because you have listed products that require you to provide compliance documentation. Please click on (link) to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may begin to remove the ... Read More

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Tue Jan 12 2021 13:50:11

Is Mailing Collectible Cards as Risky as Mailing Cash?

By: Ina Steiner

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You would probably think twice before sending hundred-dollar bills to someone internationally, but is sending collectible trading cards in the mail as risky?

A reader said two packages he sent overseas were tampered with - his international buyers reported receiving his packages but with different cards inside than those they had ordered.

"One package to Israel was received with a totally different set of cards inside," the seller said. "The correct cards were mailed and double-checked before the package was mailed, and the customs form on the package indicated the correct number of cards inside."

However, when the buyer in Israel got the package, "it ... Read More

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Sun Jan 10 2021 20:38:59

Will Marketplaces Soon Tell Returners to Just Keep It?

By: Ina Steiner

 

Amazon and Walmart are telling buyers of unwanted items that they can have their refund and keep it too, allowing shoppers to keep the items they want to return, according to the Wall Street Journal on Sunday. 

Shhh, don't tell online marketplaces like eBay and Etsy, they'll be sure to try and jump on the bandwagon and force sellers to allow buyers who want to return an item to "just keep it," along with a refund.

There is precedence for thinking so - large retailers are the reason why online shoppers expect "free shipping" and other customer-friendly policies. Inevitably marketplaces try to ... Read More

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Wed Jan 6 2021 16:14:28

Refused Packages: Another Repercussion of Holiday Crush

By: Ina Steiner

 

An Etsy seller sought advice from fellow users after the tracking on a package their customer wanted to return went dark. Buyers have shown their displeasure in receiving items delivered late this holiday season due to unprecedented shipping delays, and now sellers are learning how to cope with "Refused" or "Return to Sender" items.

The seller explained that the buyer who ordered the item on December 17 (without upgrading to Priority shipping) wanted to return the package after realizing it would not arrive before Christmas. 

"The package showed delivered on the 29th and she said she'll return it after she was back home. ... Read More

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