AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue June 18 2019 22:28:49

Amazon Cracks Down on Product Titles

By: Ina Steiner

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Amazon is cracking down on products (ASINs) with non-complying titles beginning next month. According to the announcement:

"Starting July 22, 2019, Amazon will suppress ASINs from Amazon Search whose titles do not comply with Amazon's product title requirements. This is because our research shows that the ASIN titles that violate our policies result in poor customer experience. Please review Amazon's FBA Product Title Requirements prior to July 15, 2019 to verify that your current titles meet our guidelines."

Sellers had mixed reactions to the news. One seller said keywords did not necessarily belong in titles - "This is one ... Read More

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Fri June 14 2019 13:29:53

Selling Ethics: The Case of the Stained Blouse

By: Ina Steiner

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You're on your regularly scheduled scouting mission (thrift store, yard sale, fill-in-the-blank) when you spy a designer blouse with tags, for only $3. You know the brand sells well and are certain you can sell it for well over $100. 

But wait, you see there's a stain on the blouse. That's a huge problem for any item of clothing, especially one that's a NWT (New with Tags) item.

So what do you do?

- Snag it, list it as used, and disclose the stain.

- Buy it, clean it, and sell it as used without disclosing it had been stained.

- Grab it, do a deep clean with your ... Read More

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Thu June 13 2019 10:23:42

Sellers Fear Publishers Use Etsy Listings as Click Bait

By: Ina Steiner

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Etsy sellers asked us to look into reports that their listings were showing up on third-party websites, but were showing as "unavailable" - a seemingly good news/bad news dilemma. 

They pointed to a thread on the Etsy discussion boards from mid-May titled, "Shocked to find Martha Stewart's website listing my items, claiming I'm out of stock.. you too?"

A seller explained, "I noticed that I'm listed on Martha Stewarts website and you may be too...yay!! Except that her website incorrectly claims that I'm currently out of stock. I've contacted her techincal support to no avail. I'd love for her website to ... Read More

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Tue June 11 2019 17:11:51

Should Etsy Consider a Return Guarantee?

By: Ina Steiner

 

Etsy is considering offering buyers a return guarantee, Etsy CFO Rachel Glaser indicated during an investor presentation at the Stifel 2019 Cross Sector Insight Conference on Tuesday.

Glaser said Etsy reinvested in its customer care so it could offer 24/7 email, chat, and phone support for buyers and sellers beginning in the fourth quarter after it had raised transaction fees. Etsy can help remediate returns for buyers having difficulties, she said. "If we want to, we can actually just take care of it. The message that we want is, "we've got your back.""

"We don't promote that right now," she continued, "but the ... Read More

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Sun June 9 2019 21:00:33

Hands Off Seller Inventory at Amazon Fulfillment Centers

By: Ina Steiner

 

The day may come when human hands never touch sellers' inventory at Amazon fulfillment centers. Last week at its re:MARS conference, Amazon unveiled new robots and drones to handle packages at its fulfillment centers and in deliveries to customer doorsteps.

There are 200,000 robots working alongside 300,000 people at Amazon distribution facilities around the world, Geekwire reported, which said Amazon introduced two new robots at the conference: "Pegasus" sorts packages, and "Xanthus" is the latest incarnation of Amazon's drive robot.

Amazon also unveiled smart drones that will start delivering packages in a matter of months. CEO of Amazon Worldwide Consumer Jeff Wilke ... Read More

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