AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Wed Nov 20 2019 21:25:46

Amazon Admits to Exploiting Seller Sales Data

By: Ina Steiner

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Amazon uses aggregated seller data when making decisions about its own product strategy, according to a report in CNBC about answers the company provided to Congress, specifically to House Antitrust Subcommittee Chairman David Cicilline. 

CNBC pointed to the significance of this admission:

"Amazon's use of private data to shape and promote its own branded goods seems to be a key question for lawmakers and regulators probing the company's competitive practices. If investigators believe Amazon holds a dominant marketplace position, they could seek evidence that would point to the company using its dominance to compete against third-party sellers that also rely on Amazon's ... Read More

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Wed Nov 20 2019 19:04:01

Privacy Concerns as Etsy Reveals Buyers Spending Info

By: Ina Steiner

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Users are concerned after Etsy began sharing information about buyers' spending in emails to sellers. 

We got wind of this change when a reader wrote to us. "Etsy implemented a new shipping notification starting today for me," the seller said. "It appears though within the notification there could be a breach or violation of my customers privacy."

"The notification not only lets them know the item shipped and order details, but it also includes the total amount they paid on Etsy via other shops, not just mine," the seller explained.

In a notification email the reader received, it showed the price of the item purchased ... Read More

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Sun Nov 17 2019 21:50:51

Etsy Seller Standards ODR Warning Causes Uproar

By: Ina Steiner

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Some sellers are in an uproar over Etsy's "Order Dissatisfaction Rate" (ODR), part of its Seller Service Level Standards. One seller wrote us, "Have you heard or seen Etsy's new policy? Many sellers are outraged, Etsy is being inundated with calls, they even agreed some of the new seller rules are ludicrous."

This is the section from the Etsy help page titled, "Seller Service Level Standards," that has sellers so upset:

What happens if a shop doesn’t meet these standards
We recognize that, despite a seller’s best efforts, some orders will not go as expected and may result in ... Read More

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Sat Nov 16 2019 22:54:15

eBay Riles but Etsy Allies with Google

By: Ina Steiner

 

Josh Silverman took a different approach to Google than his former employer eBay when he took the helm of Etsy in 2017. Seven months into his tenure as CEO, he announced Etsy would be moving its infrastructure to the Google Cloud Platform.

This congenial relationship extended to advertising in August when Etsy launched a new "Etsy Ads" program, which merged Google Shopping and Etsy Promoted Listings. Etsy explained to sellers, "With Etsy Ads, one campaign makes it easy for shoppers to discover your products on both Etsy and Google and make a purchase from your shop."

This week, Etsy briefed sellers on its ... Read More

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Wed Nov 13 2019 21:07:50

Is Etsy Cyber Week Sale Too Rich for Sellers?

By: Ina Steiner

 

Etsy invited sellers to participate in its Cyber Week Sales Event promotion. It's the first holiday sale since Etsy began its controversial policy of restricting page-one of search results to items that offer free shipping.

Etsy advised sellers to schedule their Cyber Week sale to run from Tuesday, November 26 through Tuesday, December 3. "Discount one or more items by at least 20% - that's the sweet spot for shoppers," Etsy said - though it told shoppers that sellers participating in the sale would be offering discounts up to 60% off.

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