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Sun Sept 22 2019 17:02:35

How Will ePacket Shipping Rates from China Change?

By: Reader

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Dear Ina, 
I love reading articles on EcommerceBytes. We have a company that sells golf accessories online. We sell on our website, eBay, Amazon and Etsy.   

We have a lot of competitors that sell on eBay from China that use epacket to deliver goods to the US at a much lower price than we charge. I have been reading about the US trying to change the rules so that the price will go up for the epacket service from China. 

My question is, do you know if the US is going to go push this through and make it more expensive for Chinese companies to ship ... Read More

Comments (3) | Permalink
Thu Sept 19 2019 17:06:49

Why Does eBay Place Ads before Descriptions in Product Listings?

By: Reader

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Dear Ina,
I've been mostly relaxed about all of eBay's changes. However, when I went to a listing in the last day or so and skimmed down to see the description, I noticed two columns of promoted listings before I reached the description. 

I didn't ask to see these - especially not before I read the description on the item I wanted to look at.

It's confusing and junkie looking. Many of the promoted listings had nothing to do with my search.

Have you gotten other reactions to this? It certainly seems to make it harder for a casual buyer.


Comments (7) | Permalink
Wed Sept 18 2019 12:40:27

eBay Payments Still Incompatible with Some Selling Tools

By: Reader

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Dear Ina,
I just received a response from GoDaddy regarding interface between their bookkeeping system and eBay Managed Payments. I, like many eBay users, use GoDaddy bookkeeping and depend on it for our income tax records.  

According to GoDaddy, they do not interface due to eBay not sending them the info they need to make this happen. This is a huge nightmare for me and other sellers who are fearful of being forced into managed payments.

By the way, it took GoDaddy 30 minutes to respond to my question; I was only able to ask eBay (moderators) via the seller discussion board since you cannot email them ... Read More

Comments (9) | Permalink
Sun Sept 15 2019 19:44:28

eBay Notifies Sellers AFTER Updating User Agreement

By: Reader


Dear Ina,
I am curious how many other sellers have received an email from eBay alerting them to "Updates to the eBay User Agreement". I received mine today, Sept. 14, yet it states that these changes will be taking affect on August 30, 2019.  

Besides the annoyance that the updates were sent after the fact, I am shocked to read in the Listing Conditions that "To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer". Isn't this illegal?  

Shouldn't sellers be advised if their listings will be hidden from buyers?? If ... Read More

Comments (20) | Permalink
Thu Sept 12 2019 08:19:20

Buyer Disgusted by eBay Sales Tax Snafu Turns to Amazon

By: Reader


Dear Ina,
It seems eBay cannot implement tax collection correctly in Connecticut. 3 months ago I purchased some OTC medicine and was charged sales tax. There is no sales tax in CT on these products. 

I contacted eBay at the time and was told they would look into it and of course never heard back.

I tried to purchase the same item today and was again going to be charged sales tax. Contacted support and was told anything shipped to CT will be charged sales tax.  

I emptied my cart and purchased the item at Amazon. A few $ more but their system is competent enough not to charge ... Read More

Comments (21) | Permalink
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