EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Fri Dec 15 2017 20:58:29

Reader Disappointed by eBay Daily Deals Purchases

By: Reader

Sponsored Link

Dear Ina,
Over the past few months, I have run into quite a few issues with purchasing from the eBay Daily Deal sellers. Notably, the past 3 out of 4 transactions. 

Two of the transactions were canceled by eBay within 1 day of purchasing. However, the money was not refunded and because the item was canceled I could not leave feedback. 

Wait. Back up. I should not say "cancelled" because that is not accurate. eBay removed the listing, but did not cancel the transaction. This of course leaves me chasing my money. Why? You are not able to open a case until after the estimated delivery date. 

Interestingly it ... Read More

Comments (1) | Permalink
Tue Dec 12 2017 21:32:55

eBay Seller No Longer in Control of Returns

By: Reader

Sponsored Link

Dear Ina,
eBay is now automatically approving returns without me knowing anything of it...one morning I'll start eBay and it will IMPOSSIBLE for me to continue.

"The buyer (redacted) is returning (redacted). Per eBay's policy, this return has been automatically approved and we've asked the buyer to send the item back. After the buyer ships the item, we'll share the tracking information with you."

Martin

Comments (40) | Permalink
Sun Dec 10 2017 11:21:19

eBay Garbles Item Descriptions on Mobile Devices

By: Reader

Sponsored Link

An eBay seller says her listing descriptions are garbled on mobile devices and calls the site's messaging system virtually useless in today's letter to the editor.

Dear Ina,
I'm wondering if anyone else is having issues with their listing descriptions being garbled on mobile devices? I realized there was a problem when I kept getting requests for details such as measurements, etc., that were already in the listing.

I've tried calling eBay; they put their "Tech Team" on it and I was supposed to get a call back. Nothing. No call back and the issue persists.

On another note, the messaging system is now virtually useless. It ... Read More

Comments (5) | Permalink
Wed Dec 6 2017 14:16:08

Reader Claims eBay Tolerates Shill Bidding Practice

By: Reader

 

Dear Ina,
Just notifying you of a new eBay scam. When the first bidder (#1) places a bid, bidder #2 enters the auction before the end date to see if a proxy has been left and if it has, then bids up in small increments till they are in the lead therefore gaining knowledge as to roughly what the #1 proxy bid was.

Bidder #2 then withdraws all of their bids before the auction end under some presence.  

When the bids from bidder #2 are withdrawn, all message outbid notifications from eBay also are removed from view leaving bidder #1 (and his original proxy) as the only ... Read More

Comments (11) | Permalink
Fri Dec 1 2017 20:46:19

What Percentage of eBay Sales Are Auctions?

By: Reader

 

Dear Ina,
I wonder if you could do an update on the current percentage of eBay auctions versus Buy It Now listings.

Last I heard about a year ago it was only 15 percent were auctions. Viewing some friends' eBay (listings) go more and more to BIN, I wonder if it is even 10 percent real auctions.

I tried to find the number online and was unable.
Thanks,
Jim

---

Hi Jim,
Great question! 

eBay reported that 88% of eBay Inc. GMV - the amount of goods sold across all of its properties - was from the fixed-price format in the third quarter (July, August, September of 2017). Excluding StubHub GMV, that means about 12.5% of ... Read More

Comments (24) | Permalink
Next Page