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Fri Apr 16 2021 22:23:28

Why Buyer Eschewed Etsy Search, Costing Seller Steep Ad Fees

By: Reader

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Dear Ina,
I wanted to bring your attention to a serious issue that's taking place on the Etsy platform in relation to their 'cash grab' for so-called Offsite Ads.

They originally told us that they would advertise for our shop, i.e.: link to our shop for the item. That the fee would cap at $100.00. Of course the worst part is that, even if the person doesn't buy anything right away, you will be charged for anything they buy within the next 30 days.

I don't know if I missed the memo, but I recently made a sale that I had to cancel because the ad fee ... Read More

Comments (16) | Permalink
Thu Apr 15 2021 11:38:59

eBay Results in Search Engines Not Leading to eBay Listings?

By: Reader

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Dear Ina,
I haven't had a sale in April, last month the store was busy and had record numbers. Inventory is fresh - it happens but today I was curious so,...

I looked up an item on eBay, looked up same item in Duck Duck Go Go search engine and clicked on listing - it took me to a page saying they can't find the listing.

I've noticed this before - search for something in a search engine and click on an entry and nothing, even for a generic search where there are plenty of listings for a search.

I hope eBay isn't paying to place in the search ... Read More

Comments (6) | Permalink
Mon Apr 12 2021 16:43:46

Urgent: Where Did eBay Put Store Categories?

By: Reader

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Dear Ina,
Can anyone tell me where to find my eBay Store's categories since the last "fix/change"?

Always changing instead of fixing. Now, I have to scroll through 600 listings to find the one I want, because "categories" is nowhere to be found.

Comments (7) | Permalink
Sun Apr 11 2021 13:43:27

PayPal Holds Funds after Seller Enrolled in eBay Payments

By: Reader


Dear Ina,
I have been a long time follower of your EcommerceBytes and I want to notify you of a problem with PayPal. 

PayPal froze my business account after I signed up with eBay Managed Payments. I had over $5000.00 in the account. The money was frozen for 180 days. 

Today, as everyday, I looked at my PayPal Account to see if I could transfer my balance into my bank account. My balance show 0000.00. PayPal had taken my funds, my hard earned money and paid themselves, citing Acceptable Use Policy Violation:

"PayPal's damages caused by Acceptable Use Policy violation; PayPal's damages caused by Acceptable Use Policy violation".

They have also ... Read More

Comments (16) | Permalink
Sat Apr 10 2021 22:09:00

eBay Holds Seller Funds for Days Regardless of Tracking

By: Reader


Dear Ina,
I hope this email finds you well. It seems as though eBay has made another unannounced change that holds a seller's money for even longer. 

I was informed today that if a buyer opens an INR dispute the case must remain open for three business days regardless of tracking information. Then on the 4th day the buyer can escalate and the case will be closed.   

So now, even if the seller provides proof of delivery, eBay will not close the dispute until the 4th business day.   

Seems the only way eBay can make money is by holding others.   

Comments (23) | Permalink
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