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Sat June 22 2019 15:47:51

Revising Listings May Be Key to Getting Visibility on eBay

By: Reader

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Dear Ina,
This is a follow up to an issue I commented about some time ago. For years now we have known eBay is and continues losing our listings. Items we have listed, setting on our warehouse shelf, just simply vanish from the eBay platform. Not to be found anywhere. In fact this is so bad, having 1000s of listings with a certain percentage setting unlisted and lost/idle on our shelves as far as eBay is concerned, we have one team member who has the monthly responsibility to check our software and shelves against eBay's list of listings. 

We find each and every time that ... Read More

Comments (11) | Permalink
Thu June 20 2019 15:59:26

eBay Incorrectly Displayed Same Day Delivery to Buyer

By: Reader

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Dear Ina,
I recently ran into a disconcerting notification on the shipping label page for an item that sold on eBay in the early morning hours of June 19.

The label page had a notification on it indicating that the "Expected delivery date your buyer saw when they purchased the item" is June 19, 2019. 

The buyer purchased USPS Priority Mail shipping and the top of the Delivery Service window indicated I should ship on June 19, 2019. In addition the delivery method showed an estimated delivery date of June 20 through June 24.  

How is it possible that a package purchased on June 19th, shipped by ... Read More

Comments (5) | Permalink
Mon June 17 2019 11:46:29

Is a Glitch Preventing eBay Buyers from Requesting Invoices?

By: Reader

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Dear Ina,
For the second time in a week I have encountered the eBay issue (surprise, surprise) and got to wondering how widespread this is among sellers - especially given that my sales are down over 80% this month (from a norm of $5K-7K). The drop was immediate once 6/1 got here. 

Anyway, the issue is this: When I have items on sale, buyers are unable to request an invoice (something I push in my listings) and they get an eBay message saying that they can't request an invoice since the items are on sale. 

I've checked, and all my items are correctly listed to allow invoice ... Read More

Comments (19) | Permalink
Thu June 13 2019 10:33:28

eBay Concierge Comes to the Rescue of Seller

By: Reader


Dear Ina,
I can't believe I'm writing to tell you this, but I actually had a really positive experience with a new eBay service this morning. Almost six weeks ago, I sold a $600 Omega wristwatch to a new-ish eBay buyer based in India. Of course, I shipped the watch via Priority Mail with tracking and insurance, but for some reason, the delivery dragged and dragged once it reached India. 

The buyer got nervous, opened an item not received case after two weeks, and I tried to assure him that the parcel was most likely not lost, just delayed. Eventually, the tracking did ... Read More

Comments (15) | Permalink
Tue June 11 2019 21:59:46

eBay Tracking Data Messing Up Again

By: Reader


Dear Ina,
Good morning, we have been seeing an issue with eBay tracking:

"Tracking uploaded on time and validated"

About May 7th, things started going wrong on this area. Not all packages are impacted, just a few. We have noticed some type of an update going on (slow sales, missing photos, can find product in search, etc.). We purchase all of our postage on eBay's site for all eBay items.

We now have 7 shipments showing tracking was late or no tracking on eBay. Yet when we go to the USPS site, all but one shows that it not only was updated but then delivered within 3 physical days. ... Read More

Comments (7) | Permalink
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