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Fri Jan 17 2020 10:30:16

Seller Objects to Walmart Handling of Customer Claim

By: Reader

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Dear Ina,
I have written to you before about Customer Care refunds, but it has just reached a new level of absurdity today. My company sold an iPhone to a customer a few weeks ago and we received a call from her earlier today and she stated there were issues with the camera. My customer service rep told the customer that we would immediately send her a prepaid return label and upon receipt of the returned phone, we could issue a replacement or a full refund. 

The customer did not like either of these resolutions and starting cursing and demanded a replacement before returning ... Read More

Comments (3) | Permalink
Mon Jan 13 2020 10:20:02

Postal Clerk Warns Seller about Proof of Mailing

By: Reader

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Dear Ina,
I just heard troubling news from the post office clerk. As always, I took parcels with eBay shipping labels to hand to the clerk for receipts to prove the items were shipped. She said soon the USPS will no longer provide receipts for parcels with shipping labels, that customers will be required merely to drop the parcels into the bins provided.

I asked how in the world do we obtain proof that the parcel was mailed, particularly in the cases of expensive items for which insurance was purchased?

The clerk responded that the receipts provided by USPS clerks do not prove the parcel was mailed. ... Read More

Comments (43) | Permalink
Sun Jan 12 2020 11:12:02

Business Buyer Baffled by eBay and PayPal Sales Tax Reporting

By: Reader

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Dear Ina,
I don't sell on eBay. I am strictly a buyer, using only PayPal. I purchase many, many things on eBay.

eBay does not have an option to download purchase history, so I must rely on the PayPal Reports for the information. 

When I downloaded my 2019 PayPal Transactions to determine how much I owed for Minnesota Use Tax, I was shocked to see how the taxes I paid on eBay purchases are being reported. This is going to take forever to get straightened out. Very frustrating! 

Up until November 2, 2019, PayPal had a separate row for sales tax paid on all eBay purchases. Just the tax ... Read More

Comments (24) | Permalink
Sat Jan 11 2020 23:04:34

How to Cope with PayPal Fee Retention Policy for Returns?

By: Reader


Dear Ina,
Thank you for always keeping us up on all the latest, good and bad.

I have a are other dealers handling the new return policy on PayPal, with their customers making returns?

Since they are not returning all the fees, how do we pass this to the customers without getting them too pissed off.

I do not think it is fair, but I know I cannot afford to eat them. 

Comments (21) | Permalink
Tue Jan 7 2020 11:10:03

eBay User Unable to Schedule Watch List Emails

By: Reader


Dear Ina,
I used to be able to request (by phone, although I asked if this could be done by email) a particular time slot when their watch list "subscribe emails" would come to me for the categories of items that I enjoy, and eBay would send those emails at that specific time. 

But in recent years they no longer offer me this opportunity, saying that they send it "at random" (which is always at the same time daily - but not when it's convenient for me).

I wonder what is the difficulty in eBay's setting up such a service electronically. You would think that it would ... Read More

Comments (2) | Permalink
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