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Tag: Returns

Amazon Warns Shoppers of Frequently Returned Items – But What about Warnings for Sellers?

March 28, 2023March 28, 2023 Ina Steiner
Amazon

Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning in recent months in an […]

8 CommentsMarketplaces, NewsAmazon, Amazon Frequently Returned warning, Amazon returns, Returns

Walmart Expands Free ‘Return from Home’ Feature

March 27, 2023March 27, 2023 Ina Steiner
Walmart

Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to return […]

1 CommentMarketplaces, NewsReturns, Walmart, Walmart Return Pickup from Home

Amazon Return-Shipping Fee Policy Now in Effect

January 13, 2023January 13, 2023 Ina Steiner
Amazon

Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a customer return, sellers must […]

Marketplaces, NewsAmazon, Amazon returns, Returns

DoorDash Tries to Profit Off Returns with Package Pickup

January 5, 2023January 5, 2023 Ina Steiner

Returns are painful for online sellers, but one company sees them as an opportunity. Delivery service DoorDash announced Package Pickup that caters to shoppers who can’t or don’t want to make a trip to the […]

3 CommentsNews, ShippingDoorDash, Package pickup, Returns

Managing Returns Begins Before the Holiday Season

December 29, 2022January 21, 2023 Ina Steiner
Boxzooka's Brendan Heegan

The best way for online sellers to deal with returns is to reduce their numbers and to have a system in place for those that are unavoidable. That advice comes from logistics expert Brendan Heegan, […]

News, Trends and Shopping DataBoxzooka, Brendan Heegan, Fulfillment, Interview Series, Returns

Amazon Shifts Some Return-Shipping Costs to Sellers

December 14, 2022December 14, 2022 Ina Steiner
Amazon

Amazon will no longer absorb certain costs involved with returns, it informed sellers on Wednesday. “Starting January 14, sellers will be responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused […]

Marketplaces, NewsAmazon, Amazon returns, Returns

New FedEx Service Shows the Scale of Online Returns

December 12, 2022December 12, 2022 Ina Steiner
FedEx

FedEx is launching a new service for online merchants to deal with customer returns, an ever-growing problem that has spawned a number of solutions to try and help retailers cope. FedEx Consolidated Returns will launch […]

News, ShippingFedex, FedEx Consolidated Returns, Returns

eBay Is Developing Technology to Catch Bad Buyers

August 14, 2022August 14, 2022 Ina Steiner
eBay

eBay told sellers it’s working to protect them from bad buyers, though it also downplayed the scale of the problem. During the recent Seller Check-in event this month, eBay Senior Director, Head of Protections Ian […]

15 CommentsMarketplaces, NewseBay, eBay bad buyers, Ian Bednowitz, Returns

Returns Cost Sellers a Whopping 21 Percent of Order Value

April 17, 2022April 17, 2022 Ina Steiner
Pitney Bowes

Pitney Bowes is out with research that shows returns are a greater challenge for sellers than ever before. It surveyed medium- and large-brands and found online returns cost retailers an average 21% of order value […]

2 CommentsNews, ShippingPitney Bowes, Returns, Shipping

Shoppers to Return over 16% of Retail Sales, Some Fraudulently

January 25, 2022January 25, 2022 Ina Steiner
National Retail Federation

Shoppers will return 16.6% of their retail purchases from 2021, according to the National Retail Federation (NRF), with some of the returns involving fraud. The NRF and Appriss Retail released a report today that found […]

1 CommentNews, Trends and Shopping DataAppriss Retail, Mark Matthews, NRF, Returns, Returns fraud

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