Ecommerce Industry News
UPS dubbed today, January 2, 2020, “National Returns Day,” but one company takes issue with the idea. Returnly claims December 26 should really take the title of returns day and says there’s an important distinction […]
Amazon wants you to know it cares about the environment. “Sustainability is incorporated into every part of our business worldwide,” an executive stated in a recent interview published on its corporate blog. Amazon faces challenges […]
A record number of post-holiday ecommerce returns are expected, with UPS expecting to process 1.9 million returns on January 2 alone. That’s up 26% from last year’s holiday season returns. UPS noted it will mark […]
UPS is forecasting record-breaking holiday returns volume this year. It expects 1.9 million returns to take place on January 2, 2020, its forecast peak day. That’s a 26% increase over last year’s peak returns day. […]
Online selling has many advantages, but not when it comes to product returns. The average return rate is three times higher for online purchases than those made at brick-and-mortar retailers. Melissa Gieringer spent the last […]
The USPS is launching a new site this month to help retailers deal with returns by supporting shipping and returns consolidators that provide delivery for the Postal Service. The USPS said the new site will […]
This year’s UPS benchmark survey sheds light on ecommerce and marketplace trends including which factors are most important to online shoppers. The 2019 UPS Pulse of the Online Shopper surveyed 18,000 consumers in 15 countries […]
Walmart revised its returns policy on its Marketplace, and a seller told us that what concerns him the most is the following: “No Restocking fees may be applied.” Previously sellers could charge a restocking fee […]
For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased. Stories […]
PayPal invested in Happy Returns, a company that helps retailers manage their returns. PayPal’s participation in the $11 million financing round shows the magnitude of the challenge in dealing with returns, especially for online merchants. […]