Ecommerce Industry News
UPS is forecasting record-breaking holiday returns volume this year. It expects 1.9 million returns to take place on January 2, 2020, its forecast peak day. That’s a 26% increase over last year’s peak returns day. […]
Online selling has many advantages, but not when it comes to product returns. The average return rate is three times higher for online purchases than those made at brick-and-mortar retailers. Melissa Gieringer spent the last […]
The USPS is launching a new site this month to help retailers deal with returns by supporting shipping and returns consolidators that provide delivery for the Postal Service. The USPS said the new site will […]
This year’s UPS benchmark survey sheds light on ecommerce and marketplace trends including which factors are most important to online shoppers. The 2019 UPS Pulse of the Online Shopper surveyed 18,000 consumers in 15 countries […]
Walmart revised its returns policy on its Marketplace, and a seller told us that what concerns him the most is the following: “No Restocking fees may be applied.” Previously sellers could charge a restocking fee […]
For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased. Stories […]
PayPal invested in Happy Returns, a company that helps retailers manage their returns. PayPal’s participation in the $11 million financing round shows the magnitude of the challenge in dealing with returns, especially for online merchants. […]
Beginning this summer, Amazon customers will be able to return their purchases to all Kohl’s stores. The companies began a returns pilot program in 2017 which is currently available at 100 Kohl’s stores in Los […]
Jen Wehrmaker is Vice President of Marketing at B-Stock Solutions and former marketing executive at some big ecommerce names, including PayPal, eBay, and GoDaddy. She discusses how merchants can expoit the growing trend of increasing […]
Today, December 19th, is National Returns Day, when UPS expects to handle 1.5 million returns – a record for the sixth consecutive year. Consumers who got a jump on online shopping in the days before […]