Ecommerce Industry News
Six percent of returns last year were fraudulent – and it adds up to a big number: $25.3 billion, according to the National Retail Federation (NRF). The retail trade organization said 10.6% of merchandise sold […]
Ecommerce is seeing an explosion of online returns this year compared to last year, according to goTRG, and this Saturday, December 26, may be the busiest day for returns for the second year in a […]
You can skip a trip to Walmart to return an unwanted present and instead have FedEx pick it up from your home. Today, the retailer launched Carrier Pickup by FedEx, allowing customers to schedule a […]
With record online sales, online sellers should prepare for record returns, and Amazon knows this better than anyone. Over the years it has created new ways to make it easier for buyers to return items, […]
With shipping carriers struggling to meet on-time delivery as Christmas Day nears, there’s bad news for online sellers – delivery delays lead to returns. According to a survey of 1,000 consumers conducted by Propeller Insights […]
Half of US consumers will abandon product purchases on Black Friday if there are no free returns offered, according to a survey conducted by Emarsys. The company also advised brands to factor in returns when […]
The numbers aren’t good for online sellers who are dreading holiday returns as coronavirus fears and lockdowns change shopping behavior. Signifyd found that two verticals with the highest return rates in general (Electronics & Computers, […]
Amazon issued new guidance to help sellers address product condition issues, but some sellers responded by offering their own guidance to Amazon. Amazon told sellers who use its FBA fulfillment service that customers who file […]
Shoppers will be able to return unwanted items purchased from retailers at their local Staples store thanks to a new partnership with Optoro. The Express Returns service will roll out early next year, and shoppers […]
Walmart Marketplace warned sellers to expect higher return volume throughout the year related to COVID, and it made some adjustments to its policies as a result. “eCommerce volumes have seen an unprecedented spike and now […]