Ecommerce Industry News
Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning in recent months in an […]
Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to return […]
Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a customer return, sellers must […]
Returns are painful for online sellers, but one company sees them as an opportunity. Delivery service DoorDash announced Package Pickup that caters to shoppers who can’t or don’t want to make a trip to the […]
The best way for online sellers to deal with returns is to reduce their numbers and to have a system in place for those that are unavoidable. That advice comes from logistics expert Brendan Heegan, […]
Amazon will no longer absorb certain costs involved with returns, it informed sellers on Wednesday. “Starting January 14, sellers will be responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused […]
FedEx is launching a new service for online merchants to deal with customer returns, an ever-growing problem that has spawned a number of solutions to try and help retailers cope. FedEx Consolidated Returns will launch […]
eBay told sellers it’s working to protect them from bad buyers, though it also downplayed the scale of the problem. During the recent Seller Check-in event this month, eBay Senior Director, Head of Protections Ian […]
Pitney Bowes is out with research that shows returns are a greater challenge for sellers than ever before. It surveyed medium- and large-brands and found online returns cost retailers an average 21% of order value […]
Shoppers will return 16.6% of their retail purchases from 2021, according to the National Retail Federation (NRF), with some of the returns involving fraud. The NRF and Appriss Retail released a report today that found […]