Ecommerce Industry News
This year’s UPS benchmark survey sheds light on ecommerce and marketplace trends including which factors are most important to online shoppers. The 2019 UPS Pulse of the Online Shopper surveyed 18,000 consumers in 15 countries […]
Walmart revised its returns policy on its Marketplace, and a seller told us that what concerns him the most is the following: “No Restocking fees may be applied.” Previously sellers could charge a restocking fee […]
For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased. Stories […]
PayPal invested in Happy Returns, a company that helps retailers manage their returns. PayPal’s participation in the $11 million financing round shows the magnitude of the challenge in dealing with returns, especially for online merchants. […]
Beginning this summer, Amazon customers will be able to return their purchases to all Kohl’s stores. The companies began a returns pilot program in 2017 which is currently available at 100 Kohl’s stores in Los […]
Jen Wehrmaker is Vice President of Marketing at B-Stock Solutions and former marketing executive at some big ecommerce names, including PayPal, eBay, and GoDaddy. She discusses how merchants can expoit the growing trend of increasing […]
Today, December 19th, is National Returns Day, when UPS expects to handle 1.5 million returns – a record for the sixth consecutive year. Consumers who got a jump on online shopping in the days before […]
Returns are an unfortunate reality of online selling, and 20% of all returns take place at Christmastime, according to B-Stock Solutions, which sees a resulting spike in returns listed on its B2B liquidation marketplaces in […]
Returns fraud continues to pose a serious threat to the retail industry, according to the National Retail Federation (NRF). According to a recent study, 11% of retailers’ annual sales will be returned this year, and […]
How do you offer generous shipping and returns policies on your website to help first-time visitors feel more at ease about buying from an unknown brand, and do so without going broke? Robert Gilbreath was […]