Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Aug 18 2019 20:05:41

Will eBay Protect Sellers from Costly Chargebacks?

By: Ina Steiner

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As eBay takes over payment processing from PayPal, sellers have many questions. On Wednesday, a seller who is already enrolled in the program expressed concerns about how well eBay would protect sellers from unwarranted chargebacks. 

The seller explained that eBay showed the reason for a chargeback he received from one of his buyers as "ambiguous," and he noticed another seller on the managed payments board also reported receiving a chargeback with "ambiguous" as the reason.

The buyer opened the chargeback using "the transaction was ambiguous" reason, according to the seller who wrote, "Buyer never opened a return request. Buyer ... Read More

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Thu Aug 15 2019 17:14:14

Do You Understand eBay Seller Protections Coming in October?

By: Ina Steiner

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eBay sellers were underwhelmed by the company's announcement around seller protections in the Spring Seller Update in late April because the announcement was vague and discussed actions they felt eBay should already have been taking to protect them from bad buyers. 

eBay CEO Devin Wenig remained vague when speaking to Wall Street analysts in May and again in July about more protections on the way.

But at the eBay Open seller conference in July, the company announced new protections along with some other features. (No one seems sure if that means eBay is skipping its promised Summer Seller Update this ... Read More

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Mon Aug 12 2019 20:10:29

eBay Sends Drop Ship Violation Notices

By: Ina Steiner

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Some sellers who do not drop ship as a product-sourcing strategy say eBay sent them a notice that they are violating its drop-ship policy and will lose their Top Rated Selling status. One seller reported the issue on the Ecommerce EKG board and wondered if it was a technical issue.

eBay allows sellers to drop ship from wholesale suppliers, but not from retailers. Here's what eBay's help page says about drop-shipping:

"Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. Remember though, if you use drop shipping, you're still responsible for the safe delivery of the item ... Read More

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Thu Aug 8 2019 21:25:58

Update on eBay Overbilling Glitch

By: Ina Steiner

 

eBay overcharged some sellers in a glitch related to how it tried to fix a problem with its Good Til Cancelled (GTC) mandate. The company has not published an announcement on the Seller Announcement Board nor on the Systems Announcement Board about this or other GTC-related glitches, but an eBay moderator acknowledged the over-billing on a discussion board on August 2nd as we previously reported

During yesterday's weekly chat session, a moderator provided an update on the problem. The eBay discussion board post follows:

I'd like to begin the chat with more information about the Good 'Til Cancelled fees that ... Read More

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Tue Aug 6 2019 23:26:25

eBay Seller Initiated Offers - What's Working?

By: Ina Steiner

 

eBay reportedly made a change to its "Seller Initiated Offers" feature, which it launched in a pilot program in the fall and expanded in May. Unlike Best Offers, where buyers reach out to sellers with an offer, with Seller Initiated Offers, sellers reach out to buyers - for example, they can make offers to buyers who are watching their items.

Today, a seller reported on the eBay discussion boards that sellers can now only make offers that are at least 5% less the original price.

Another seller responded that sending an offer that's only 1% - 4% off the original ... Read More

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