Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sat June 19 2021 12:03:54

PayPal Raises Rates and Offers Chargeback Protection for a Fee

By: Ina Steiner

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PayPal is raising rates in August and is offering an optional chargeback protection service for an additional fee. Sellers of low-priced goods will feel a greater impact from the rate hike. (A seller processing a $7 transaction will see a fee increase of 46%, while a seller processing a $100 transaction will see a fee increase of 24%.)

Sellers currently pay 2.9% plus 30 cents per transaction to process a payment through PayPal. The company announced on Friday it's raising rates in August to 3.49% plus 49 cents per transaction.

For a $25 item, sellers who currently pay PayPal 2.9% plus ... Read More

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Mon June 14 2021 21:10:50

eBay Pays Some Mentors to Post on Community Boards?

By: Ina Steiner

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It appears eBay is paying some people to respond to questions on its community discussion boards. An eBay user who volunteers said the new practice of paying some people is leading to fewer questions being answered.

In raising the issue on the most recent weekly chat session, the eBayer explained in part: "For quite awhile now, some eBay mentors are getting paid by LimitLess for their answers to posts, so very few of them bother to do it for free on the eBay mentor community platform, with very few exceptions, such as Disney, comics and a few others. I get it, ... Read More

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Sat June 12 2021 14:05:04

eBay Requires Buyer to File Police Report to Get Refund

By: Ina Steiner

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A buyer who filed a claim with eBay saying they never received their order for an iPhone said the company is requiring that they file a police report before it will issue a refund. 

The case is especially noteworthy given the increase we've seen in reports of sellers providing fake tracking numbers to win Item Not Received claims (INRs, in eBay parlance).

The buyer said eBay sent them the following message - note that while the buyer included identifying information in their post on the eBay boards, we've redacted it here:

RE: Appealing a decision as a buyer SR# (redacted)
Hello (redacted),

Thanks for contacting ... Read More

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Tue June 8 2021 10:33:08

eBay Patents a Robo Seller

By: Ina Steiner


eBay thinks a robot can do your job - introducing the Robo Seller. eBay filed a patent for an "Auto posting system" that would perform much of the tedious selling chores required to list on its platform, as the patent abstract describes:

"The disclosed technologies include a robotic selling assistant that receives an item from a seller, automatically generates a posting describing the item for sale, stores the item until it is sold, and delivers or sends the item out for delivery."

The item would be placed in a compartment that uses one or more sensors to identify the item, retrieve supplemental information ... Read More

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Sat June 5 2021 09:50:51

eBay Hit with RICO Lawsuit

By: Ina Steiner


A Massachusetts man filed a lawsuit against eBay alleging fraudulent acts against him in violation of the RICO Act, which stands for Racketeer Influenced and Corrupt Organizations. The complaint revolves around what appears to be a growing problem for online shoppers: fake tracking numbers used to provide proof of delivery.

The plaintiff alleged eBay is fraudulently presenting a money back guarantee in cases where the buyer does not receive the item purchased, as he explained in this excerpt of the complaint:

"However, ebay does not give a person their money back if the Seller/shipper provides any tracking number for a package that shows ... Read More

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