Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sun Aug 1 2021 18:29:05

Expert Thwarted in Attempt to Save Collector from Repro

By: Ina Steiner

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An expert in a particular area of antiques told EcommerceBytes eBay thwarted his attempts to save a collector from purchasing a reproduction listed as authentic.

He said he has reported quite a few fraudulent / fake / reproduction 
items over the years. "They'll tell you that they'll forward the report to the 'proper department' for review and that it will be investigated, but they can't share the results, or whether the seller incurs some kind of restrictions to their account."

The reader provided a recent example of a listing for an item that the eBay seller had described as being from the 1800s. He messaged ... Read More

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Mon July 26 2021 11:07:46

Will You Use This Multi Channel Fulfillment Service from eBay?

By: Ina Steiner

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eBay is marketing a new service for sellers who want to have their items stored and fulfilled in the UK. "eBay fulfilment by Orange Connex" operates fulfillment centers in Leicester and Birmingham, and eBay said it launched the new service in response to growth in online shopping and SMB (small- and medium business) sellers looking to scale.

eBay UK is collaborating with global logistics firm, Orange Connex, to launch the service, which will enable sellers on eBay to offer next-day delivery, same-day handling, a fully tracked service, and late cut-off times to buyers. 

eBay said sellers who use the service will benefit from ... Read More

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Sun July 25 2021 19:53:03

Amazon and the Return of Class Action Lawsuits?

By: Ina Steiner

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Many large companies now force customers to agree to binding arbitration in cases of disputes, preventing users from suing them in court - Amazon among them.

But in a surprise move, Amazon changed its Conditions of Use, sending the following letter to customers last week:

Dear (Redacted),
We wanted to let you know that we recently updated our Conditions of Use.

One of our updates involves how disputes are resolved between you and Amazon. Previously, our Conditions of Use set out an arbitration process for those disputes. Our updated Conditions of Use provides for dispute resolution by the courts.

Please visit to read our updated terms ... Read More

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Wed July 21 2021 09:12:06

eBay and Top Officials Named in Federal Lawsuit

By: Press Release


eBay and Top Officials Named in Federal Lawsuit

Allegations of Systematic and Psychological Torture Aimed at Silencing

Attorney Rosemary Scapicchio, featured in the hit Netflix documentary "Trial 4," representing Plaintiffs

July 21, 2021 (Boston, MA): A federal lawsuit was filed this morning at the Moakley Courthouse in Boston, on behalf of David and Ina Steiner, Natick journalists behind the ecommerce trade publication, EcommerceBytes. The journalists accuse eBay, a multinational company with a market value of more than $47 billion, of engaging in a conspiracy to torture them both emotionally and psychologically. The suit also names eBay's former CEO, former Chief Communications Officer, and Progressive F.O.R.C.E ... Read More

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Thu July 15 2021 21:12:42

eBay Listings Ended Because There Were No Recent Sales

By: Ina Steiner


eBay sellers expressed concern after they spotted a new message on some of their ended listings: "This listing was ended because there were no recent sales. Please improve your listing before you relist it."

A reader called it eBay interference and said, "Now they are leaving notes to the sellers what to do with their listings." They attached a screenshot of the message that appeared underneath one of their ended listings.

Sellers on the eBay discussion board were concerned because the message made it appear eBay had ended the listing. "It does read like eBay took it down and you need to ... Read More

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