Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Apr 20 2021 20:18:40

Some Sellers Report Dramatic Drop in eBay Ad Impressions

By: Ina Steiner

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A seller alerted us to a problem with eBay Promoted Listing Ads, and we found sellers discussing the issue on this thread on the eBay boards. A few shared screenshots of charts showing a sharp decline in impressions coming from their eBay ads. 

The original poster's graph showed traffic fell off a cliff in the first days of April and hadn't recovered by the time they started the thread on April 12.

A seller replied the same day (April 12) that they had seen a noticeable drop over the past 4-5 days. 

Both sellers saw a similar ... Read More

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Mon Apr 19 2021 22:19:40

Are the New eBay Feedback Reviews Driving You Crazy?

By: Ina Steiner

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Sellers are weighing in on the new feedback format eBay rolled out this month, and it sounds like it's driving some people crazy.

eBay announced what some have dubbed "paragraph feedback" at the end of March, explaining:

"Previously, sellers and buyers could only leave feedback of up to 80 characters. We realize that's often not enough space to include important details, so we're increasing our feedback fields to allow a maximum of 500 characters. This will apply when you leave feedback for buyers, receive feedback from buyers, and reply to buyer feedback."

On this eBay thread, a seller referred to the ... Read More

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Sun Apr 18 2021 17:18:02

What Do eBay Sellers Really Want? Shipping Features

By: Ina Steiner

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The answer is staring eBay in the face. Forget the bells and whistles - what sellers really want are improvements to shipping. eBay even acknowledged this recently when reporting on results of a survey of sellers conducted in January 2021.

According to the eBay survey results:

- 81% of respondents said shipping was an area where eBay tools were most helpful to maintain and grow their businesses.

- 74% said shipping was an area of their business that most impacted their ability to sell.

eBay doesn't have to search far for suggestions - it only needs to read its own seller discussion boards. During the latest ... Read More

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Wed Apr 14 2021 19:48:47

Can eBay Be Used to Sell Locally? It Thinks So

By: Ina Steiner

 

In a blog post about a survey it conducted in January, eBay revealed it is working on tools to help sellers sell locally, which may come as a surprise to people who buy and sell on the marketplace.

"We are creating tools that help our sellers across their entire business," according to Wednesday's post, "including competitive price-setting, creating compelling listings to better target buyers, selling locally and more options for shipping needs."

Sellers have long reported that eBay's platform is not ideal for in-person selling, unlike sites like Craigslist and Facebook Marketplace, so it will be interesting to see what features ... Read More

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Sun Apr 11 2021 16:12:40

eBay Gets Warm and Fuzzy in New Seller Survey

By: Ina Steiner

 

eBay routinely surveys sellers asking them to rate the company on how well it serves their needs. But a new survey is different, with questions asking sellers on whether they think eBay shares their values and if eBay cares about them:

Thinking about eBay, to what degree are each of these true for you?
(Scale: Extremely; Very; Somewhat; Not too much; Not at all)

- I feel like eBay and I share the similar values
- I feel connected to eBay
- eBay is a brand that "gets me" or understands me
- eBay is a brand for someone like me
- eBay is a brand that I can depend on "no matter ... Read More

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