Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Wed Dec 4 2019 20:53:09

What Is Behind Amazon Prime Shipping Delays?

By: Ina Steiner

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Amazon is no longer showing 2-day delivery for Prime orders this week, according to customers - and it's even impacting third-party sellers who ship from their own facilities, one seller told us. (See update below.)

Some are speculating that Cyber Monday was particularly successful this year, leading to a crush of orders that's clogging the delivery pipeline. There were also snowstorms across the country that may have caused a backlog. Whether those factors are impacting only Amazon's own logistics or other shipping carriers as well isn't clear. 

It's also possible the shipping delays are related to ... Read More

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Wed Dec 4 2019 16:50:27

Craigslist FINALLY Launches a Mobile App: Worth the Wait?

By: Ina Steiner

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Craigslist, the granddaddy of classifieds sites, has finally gone mobile, launching a mobile app on the Apple App Store, as 9to5Mac noted on Wednesday.

The Craigslist app had already garnered 79 ratings by Wednesday afternoon. We cherry-picked some excerpts of reviews that sellers may find helpful:

"Very slick interface. Searching is fast and flexible and it's very easy to post an ad with your phone camera. One thing that took me awhile to notice: you can favorite and hide posts by sliding left. It's very handy but easy not to notice. Also there is a very cool calendar picker ... Read More

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Sun Dec 1 2019 20:12:02

eBay Sellers Debate Free Return Shipping Emails

By: Ina Steiner

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Sellers are debating the impact of emails eBay sends to shoppers that highlight free return shipping. The discussion began when a seller vented on an eBay discussion board about an email they received on Wednesday. 

"To send out mass emails asking buyers to return Items before they have even purchased them? I'm being bombarded by emails asking me to buy items simply so I can return them and not pay for them."

Not everyone agreed with that premise, however. "Maybe I'm missing something, but I don't see where buyers are being asked to return things," a seller replied. "It's a marketing message, nothing ... Read More

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Mon Nov 25 2019 16:44:20

What Should eBay Do with Billions from StubHub Sale?

By: Ina Steiner


eBay is selling its StubHub ticket-resale marketplace for $4.05 billion, nearly a year after activist investor Elliott Management forced its way into the picture and recommended eBay consider selling StubHub, eBay Classifieds, and possibly the eBay marketplace itself.

The acquiring company, viago, is headed by StubHub cofounder Eric Baker, who had left before eBay acquired StubHub in 2007 for $310 million.

eBay's Scott Schenkel, who took over as interim CEO after Devin Wenig's departure on September 25th, said the eBay leadership team and Board of Directors "concluded that this was the best path forward for both eBay and StubHub" and said it Read More

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Sun Nov 24 2019 20:40:08

eBay Answers Questions about Shipping

By: Ina Steiner


eBay answered some uncomfortable questions about shipping posed by a seller during its recent weekly chat session. One was about the ongoing rumor that eBay profits from its shipping label program that lets sellers purchase postage right from its site.

For example, a seller wrote on this thread from January: "I have info from a very reliable source connected with eBay shipping that eBay HAS negotiated a lower rate with USPS and are pocketing that money instead of passing the discount along to us. These eBay insiders also expressed their dismay at this practice but that their hands are tied ... Read More

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