Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Thu May 23 2019 09:35:52

Warning: eBay Raises Payment Processing Fees

By: Ina Steiner

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eBay is raising fees for payment processing through its Managed Payments program, and it's a major hit to sellers' pocketbooks. 

eBay did not announce the change, but on Tuesday (May 21, 2019), it updated its Payments Terms of Use to add a per listing payments fee.

Notice the term "per listing." Payment services like PayPal charge a "per transaction" fee. Presumably this means if you sell 5 items to a single buyer in a single transaction, you would pay eBay 25 cents times 5 in addition to the "payment processing fee," which is currently 2.7% of the total order amount. Using PayPal, ... Read More

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Tue May 21 2019 14:53:55

Why PayPal Is Eager to Be Freed from eBay Shackles

By: Ina Steiner

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PayPal Chief Financial Officer John Rainey told Business Insider that eBay is not as relevant as it was 10 years ago and said PayPal is looking forward to July 2020 when it will be released from eBay's shackles, a reference to the 5-year operating agreements entered into between the companies when they split in 2015.

Three weeks ago, PayPal executive Bill Ready revealed that the payments portion of Facebook Marketplace's new checkout was built on PayPal's marketplace platform. Rainey went further, telling Business Insider that Facebook's potential for PayPal could be far greater than that of eBay.

The opportunity goes beyond Facebook ... Read More

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Tue May 21 2019 10:17:08

Did You Know eBay Built a Lavish NYC Pub Style Lounge?

By: Ina Steiner

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It was a bit startling to read a tweet referencing a drinking establishment at eBay headquarters in San Jose, California: "Feel like I've finally arrived. Having a drink at @eBay onsite pub Walker's West with the brilliant #ebay #community team," wrote an employee of one of eBay's contractors who included a hashtag for "yes those are drink tickets."

It's probably news to sellers (and shareholders?) that eBay has a pub-like lounge on campus - especially one built with what appears to be no-expenses-spared. The contractor describes the project on its site as follows:

- Gensler ... Read More

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Sat May 18 2019 00:08:20

eBay Pitch to Investors May 2019

By: Ina Steiner


eBay released a slide deck of an investor presentation dated May 2019 in which it paints a positive picture of the company. It also argued against a shareholder proposal that calls for a mandate to have an independent Chairman of the Board. 

eBay outlined its strategic priorities:

- Best Choice (greatest selection including "incredible deals")
- Most Relevance (easy-to-find and compare items with a data-driven and personalized shopping experience)
- Most Powerful Selling Platform 

For the latter priority, eBay outlined the following:
- For business sellers: the potential to drive profitable sales and build a brand;
- For consumer sellers: an easy way to declutter, sell and make money;
- A partnership, not a competition.

eBay also ... Read More

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Tue May 14 2019 23:31:48

Are Sellers Getting Screwed Out of Shipping Refunds?

By: Ina Steiner


A company called 71lbs leveled a serious charge against FedEx, accusing the shipping carrier of using unscrupulous tactics. In a blog post on Tuesday, Ellen Riley wrote:

"It's upsetting and disappointing to see a Fortune 100 corporation use unscrupulous tactics to preclude their own customers from collecting on their own policy! The money-back-guarantee policy, which is displayed below is offered under the FedEx Service Guide for express, ground, and international shipments."

71lbs offers services to shippers: it automatically monitors their FedEx and UPS accounts for late deliveries and service failures, and it automatically files claims on shippers' behalf. "If ... Read More

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