Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Feb 28 2021 20:49:28

eBay Leaks Spring 2021 Seller Update: Changes Ahead

By: Ina Steiner

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eBay is set to announce its Spring 2021 Seller Update this week, and it appears to have inadvertently published some details of what's to come on its Discussion Boards. Some big changes include a greater number of free insertions as well as the ability for sellers to offer coded coupons.

The "Promoted Listing Credit Removal" appears to be bad news, a change eBay had inadvertently referenced it in the last Seller Update.

The "sneak preview" shows eBay classifying the Spring Update changes into three buckets:

- Fees & Financials: Updates to fees, credits and managed payments.

- Listings & Promoting Items: Updates to the ... Read More

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Sun Feb 28 2021 16:35:32

eBay Marketplace Experiences Major Meltdown on Sunday

By: Ina Steiner

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The eBay marketplace is experiencing major problems today (February 28). Among the problems users are reporting: sellers say sold items are disappearing.

Yet despite the many problems being reported on Down Detector and on the eBay boards, eBay's System Status page shows no technical issues.

A user started a thread on the eBay Boards to describe the problems:

"The System Status Board says all services are in good shape, including Buying and Selling. This is NOT true today, Feb. 28, 2021. Many sellers are reporting sold auctions with bids are showing up as Unsold Items and they can't send ... Read More

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Fri Feb 26 2021 10:58:15

eBay Cops to 4 Months of Shipping Errors

By: Ina Steiner

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eBay admitted to "mischarging" sellers over a 4-month period, and numerous sellers are outraged that the company might reach into their accounts now and remove an unknown amount of money without accountability. Sellers are also concerned about what debits and credits to their account in February and March of 2021 will mean for their 2020 taxes.

eBay sent the following email to an unknown number of sellers on Thursday:

"Between October 2020 and January 2021, some sellers were mischarged for shipping label costs.

"We've corrected the issue, and you'll see credits and/or debits in your account over the next ... Read More

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Mon Feb 22 2021 21:47:39

eBay Knows How to Hold Funds but Not How to Release Them

By: Ina Steiner

 

I published a letter to the editor today from a buyer who said they can't get their funds released by eBay even though the seller cancelled the order. Imagine - the reader paid for an item, the seller cancelled the order, but eBay is still holding their funds weeks later.

Lo and behold, a reader sent an email today who was experiencing a similar situation but from the seller perspective. 

The buyer filed a dispute, the seller okayed the refund, but eBay continues to hold an amount the seller already refunded to the buyer. 

The seller sent a screenshot showing the dispute was opened ... Read More

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Fri Feb 19 2021 16:56:23

Could eBay Have New Plans for Its Business Category?

By: Ina Steiner

 

eBay is picking the brains of buyers in its Business & Industrial category, a possible indication it will be the next area to get eBay's "vertical" treatment after rolling out changes in categories like sneakers and trading cards.

According to a reader who took the survey, eBay explained it was doing the research "for business purposes." 

The invitation explained that Quadrangle was an independent research company conducting the survey on eBay's behalf. "This survey will cover the buying or selling of equipment/accessories, tools and supplies for sectors such as industrial, office, heavy machinery, medical, healthcare, restaurants and kitchens."

The reader speculated that eBay might be ... Read More

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