Ecommerce Industry News
With record online sales, online sellers should prepare for record returns, and Amazon knows this better than anyone. Over the years it has created new ways to make it easier for buyers to return items, […]
Each holiday season, Amazon extends its returns policy to give shoppers confidence that gifts bought early may still be returned after Christmas. This year, it’s making the policy even more generous to buyers, leaving some […]
Amazon FBA made temporary changes to some of its policies, giving sellers more time to process returns and issue refunds. The change is presumably a response to the COVID pandemic as sellers institute quarantine and […]
Need to return an item you purchased on Amazon? You may not even need to place it in a box, according to the company, thanks to thousands of free drop-off options on millions of items. […]
Beginning this summer, Amazon customers will be able to return their purchases to all Kohl’s stores. The companies began a returns pilot program in 2017 which is currently available at 100 Kohl’s stores in Los […]
Amazon Fashion is bringing its “try before you buy” service to Europe. Amazon launched Prime Wardrobe in the US in 2017, available only to Prime members. The program is limited to eligible items – members […]
Amazon has partnered with B-Stock to launch Amazon Liquidation Auctions. The B2B (business-to-business) marketplace will sell bulk quantities of customer returns and overstock merchandise, according to B-Stock’s announcement. The new marketplace will offer items in […]
Amazon is now allowing customers who are returning an FBA item to choose to receive a free replacement rather than a refund, with “no cost” to sellers. Of course, the cost of the replacement is […]
Amazon made a change to its returns policy for apparel sellers, and according to one seller, it’s having an unintended consequence: she’s no longer offering exchanges as a result of the new system. Zu Adams […]
Amazon is making returns easier thanks to a deal with Kohl’s, a chain of brick-and-mortar stores. Not only will the retail stores accept Amazon returns, they will pack the items and ship them back to […]