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Tag: Etsy customer service

Etsy Says Its Phone Support Remains Open for Calls

May 3, 2020May 3, 2020 Ina Steiner
Etsy

Getting support can be tricky these days with so many customer service reps now working from home, but Etsy wants sellers to know it is providing around-the-clock support. A representative reached out after seeing a […]

1 CommentMarketplaces, NewsEtsy, Etsy customer service

Etsy to Offer 24/7 Phone Support Next Year

December 14, 2017 Ina Steiner
Etsy

Etsy CEO Josh Silverman said the company has been investing in customer service and announced it has just expanded phone support hours. For years users have urged the marketplace to provide phone support especially in […]

2 CommentsMarketplaces, NewsEtsy, Etsy customer service, Josh Silverman

Etsy Gives Top Sellers Access to Account Managers

August 13, 2015August 4, 2017 Ina Steiner

Etsy launched a Seller Account Management program to provide its top sellers access to account managers. An Etsy spokesperson told EcommerceBytes the program offers tailored, high-touch support to some of the marketplace’s most active sellers. […]

Marketplaces, NewsEtsy customer service

Etsy Gets Closer to Offering Inbound Phone Support

June 10, 2015August 8, 2017 Ina Steiner

Etsy customers can now receive help over the phone for all types of issues. Users will still have to submit a request for a call-back while Etsy works to create an inbound system with an […]

Marketplaces, NewsEtsy customer service

Etsy Makes Good on Promises of Phone Support

April 11, 2014September 17, 2017 Ina Steiner

Etsy began offering limited phone support in November, and during its Town Hall Meeting in January, said it would make it easier to get help when users needed it. The company recently released statistics on […]

Marketplaces, NewsEtsy customer service


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