Etsy CEO Josh Silverman said the company has been investing in customer service and announced it has just expanded phone support hours. For years users have urged the marketplace to provide phone support especially in cases involving payments and disbursements, Read more
By the 2018 holiday season, Target will offer same-day delivery in every major market across the country, it said on Wednesday when it announced its plans to acquire Shipt, which works with leading retailers and local stores to deliver groceries. Read more
Etsy announced it will use Google Cloud Platform to power its marketplace. Etsy CEO Josh Silverman has been making big moves to streamline the business since he took over from Chad Dickerson in May. Silverman chose not to turn to Read more
eBay will acquire ecommerce analytics firm Terapeak and will integrate its supply, demand, and pricing data into eBay’s new Seller Hub portal. Online sellers use Terapeak data to evaluate pricing, sourcing opportunities, market trends, and product behavior across regions and Read more
Christmas Eve is only 11 days away and falls on a Sunday this year, but that’s no problem for Amazon shoppers, the company said in a press release on Wednesday. It urged shoppers to “try Prime for free for 30-days Read more
Instagram now lets users follow hashtags, which can help marketers get found. Using a hashtag for a product or interest when posting on Instagram may boost visibility of the post to users interested in that item or topic, just as Read more
Fashion brand Birkenstock will no longer sell through Amazon in Europe citing counterfeits, it announced Monday. The shoemaker already exited Amazon’s US marketplace over similar concerns. The timing may be related to regulations: in Germany, courts had previously forced some Read more
eBay told shoppers in Canada that it has fixed a glitch impacting search. Users had been unable to filter search results by attributes such as size, color, style, or even brand. The problem started in late November, according to users Read more
Stamps.com now supports the “door to door” version of the eBay Guaranteed Delivery program and will pick up the costs for its customers in cases where a package does not get delivered in time. eBay Guaranteed Delivery promises shoppers delivery Read more
Etsy told sellers one of the best ways to get found in search is to add all relevant attributes to listings, which can be category-specific. For example, in clothing – add sizes for a garment, or in jewelry – add Read more
