Amazon will kick off its Prime Day deals event on June 23, earlier than in recent years, but like last year, the sale will run for four days instead of two days. The annual sale offers millions of deals exclusively Read more
Amazon made a change to its Customer Service by Amazon (CSBA) add-on service that it said would result in fewer refunds for sellers, a benefit to participants in the program. CSBA is a paid program where Amazon handles customer service Read more
Amazon will display “New Arrival” or “Notable Arrival” badges on new products launching from sellers, it announced last week. “These badges help customers easily identify your most promising new products, which can increase visibility and drive early sales momentum for Read more
Two people sued Amazon alleging that the company has not refunded customers for the higher prices it charged them because of IEEPA tariffs. “Amazon is now legally entitled to recover those costs in full from the federal government,” according to Read more
Amazon changed how it measures buyer satisfaction with sellers’ customer service last month, it announced this week. Instead of surveying customers about their satisfaction with a Yes/No question, it will use a 1-to-5 satisfaction scale. The change impacts self-ship sellers Read more
Amazon offers a perk to sellers who use its fulfillment services, one they may not know about; but for anyone who has ever encountered the problem of products going missing upon arrival at Amazon fulfillment centers, they probably wish the Read more
Amazon Supply Chain Services – with the forgettable acronym “ASCS” – now offers third-party companies the entire range of its logistics services including freight, distribution, fulfillment, and – significantly – parcel shipping solutions. “Any business can now move, store, and Read more
Amazon launched an audio “Hear the Highlights” shopping feature last year available through a button in the Amazon Shopping mobile app, and on Tuesday, it added a “Join the Chat” AI-powered feature to make the audio product summary experience “a Read more
Every wonder what happens to products returned by your customers? Amazon uses technology to check returns for functionality and safety, it said in a post on its corporate blog in Germany. It uses X-ray scanners, machine learning, drone cages, and Read more
Amazon sellers began sharing an email on April 6 about a change to payments for Amazon Ads accounts that set off confusion and a threatened boycott of Amazon advertising. The email informed sellers that, “Beginning April 15, 2026, your advertising Read more
