The USPS is on a mission to transform itself under Postmaster General Louis DeJoy. Love or hate his strategy, he’s keenly aware of the power of marketing to promote his plan to overhaul what he considers an organization that needs Read more
The USPS turned to television to tell customers it is making changes to how it moves packages. In a new ad, a narrator says, “We’re reinventing our network. Fast. Reliable. Perfectly orchestrated,” while the 1990s dance song “I Like to Read more
Sellers should not rely on eBay’s mobile app when checking their seller performance metrics. eBay manager Brian Burke told listeners of the eBay for Business podcast that there is a difference between the metrics value shown on the mobile app Read more
Fake postage stamps have been a problem for years, with reports of them showing up on sites like eBay. And there have been allegations of sellers altering postage labels, such as a pair of Amazon merchants charged with altering Flat Read more
It hasn’t made sense to call First Class Package Service (FCPS) by that name since the USPS reclassified it to a “competitive” service. That’s because whenever there’s a change to “market dominant” rates, it includes First Class mail, but doesn’t Read more
The US Postal Service is running a survey to measure customer satisfaction. The survey pops up when visiting the USPS website that features the following introduction explaining its purpose: “We’re always looking for ways to improve your experience on USPS.com®. Read more
Need a case for your naked smartphone? The USPS has you covered. It licensed its brand to a company called Affinity Bands, which will offer postal-themed goods on its own website. Affinity Bands’ line of smartwatch bands and cases for Read more
The USPS added new barcodes to shipping labels to increase their readability (see clarification below). The Postal Service explained that soft packs (think clothing) and irregularly-shaped parcels can end up with unreadable barcodes. The new “two-dimensional Intelligent Mail matrix barcodes” Read more
Thanks to USPS Informed Delivery, people can check each day to see what’s scheduled to arrive in their mailbox. That lets them see if a mail carrier skips their house on any given day. But that’s not something the Postal Read more
The US Postal Service sent the latest in a series of postcards to indoctrinate its workforce on the benefits of its Delivering for America 10-year plan. The USPS recently mailed the latest postcard (the fifth in the series) to Postal Read more
