eBay launched a new policy in Australia on October 1, 2020. The marketplace will automatically refund buyers for items valued up to $15 in case of Item Not Received claims and will absorb the cost of the refund under the Read more
eBay announced on August 31st it was extending its seller protections for performance issues related to shipping carrier delays through the end of September. On September 8th, it clarified the announcement, adding the following three provisions to the original two: Read more
eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. eBay executive Marni Levine revealed the policy update in a video. “You will not be held accountable for late shipments, late scans, and Read more
eBay announced today it will protect sellers’ accounts from being downgraded through July 19th. In March, it had promised to protect accounts through the June 20th evaluation period. eBay updated the March announcement to state, “Your account will be protected Read more
On Friday, eBay felt the need to clarify the protection measures it put in place to protect UK sellers during the coronavirus pandemic. A week earlier, it provided an update on those measures, writing, “We’d like to give you an Read more
eBay is suspending seller performance downgrades through the June 20th evaluation period. However, it will continue to upgrade sellers if their performance improves. eBay said it is making the change because of “unprecedented challenges” sellers are facing due to the Read more
eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. It’s easy for sellers to miss changes that could impact them since seasonal Read more
eBay announced this week it would extend seller protections to sellers impacted by the fires and power outages in California. The major carriers have been warning customers about the disruption and service delays caused by the events including evacuations in Read more
eBay UK announced on Monday it was updating its Money Back Guarantee and Abusive Buyer policy. It appears to be a reminder of the pending changes it announced on September 4, 2019, as part of the eBay UK Fall Seller Read more
eBay announced new seller tools at its eBay Open conference in Las Vegas on Wednesday. Multi-User Account Access and Terapeak Pricing Insights promises to “unlock seller productivity.” It also announced its fulfillment service, called Managed Delivery, would become available to Read more
