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eBay Extends Seller Protection for Shipping Delays

eBay Extends Seller Protection for Shipping Delays

eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September.

eBay executive Marni Levine revealed the policy update in a video. “You will not be held accountable for late shipments, late scans, and you will remain – whether it’s eTRS, TRP – you will not fall below standard for shipping defects,” Levine said.

Oddly, the announcement is unavailable on the Announcement board – the link redirects to the main eBay Announcement board. (Update: An announcement now appears through this link.)

Levine also referenced a problem that sellers had reported in August in which their listings were being changed to offer free shipping – a costly problem for sellers, as this seller described on August 19th on the eBay Technical Issues board, which received no reply.

Prime Time Treasure Hunter also published a video on YouTube describing the problem on August 27th.

Levine said listings had been defaulting to free shipping when sellers didn’t select it. “We don’t want to change things on your listings without telling you,” she said, but she didn’t elaborate on the cause of the problem, whether it was fixed, or whether eBay would compensate sellers.

She also discussed recent changes eBay was rolling out, including Item Specifics and the Great Price badge in search results.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “eBay Extends Seller Protection for Shipping Delays”

  1. Why is it so difficult for eBay to understand that it’s not its stupid standards / metrics / defects that sellers care about? What sellers want is not having to be forced to prematurely refund impatient / or just outright scam buyers who are claiming INAD when packages are already in the hands of the USPS. Getting defects pales in comparison to losing your money AND the items (which will eventually get delivered to these buyers who happily keep them with big grins on their crooked faces).

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