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eBay Vows to Protect Sellers Impacted by California Fires

eBay Vows to Protect Sellers Impacted by California Fires

eBay announced this week it would extend seller protections to sellers impacted by the fires and power outages in California.

The major carriers have been warning customers about the disruption and service delays caused by the events including evacuations in some locales, you can find more information on their respective websites:




eBay announcement follows:

Our hearts go out to the thousands of people who have been impacted due to the fires in California. If you’ve been affected by the fires or power outages and may not be able to ship your inventory, we recommend:

  • Communicating with your buyers to let them know the situation if possible.
  • Place your store on vacation mode (if you’re an eBay Stores subscriber) and extend your handling time on all items to when you can get back to business.

If you or your business have been affected please call Customer Service at 1 (866) 540-3229 to let us know your status. We will apply the following seller protections:

  • You will not receive defects for stockouts or unresolved cases with buyers.
  • Your late shipment rate will not be impacted.

We will continue to monitor the situation and update this article if needed.

SOURCE: eBay Announcement Board Post

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.