eBay sellers say they are unable to respond to feedback left by their buyers. A report on Ecommerce EKG prompted us to investigate, and we discovered this problem has been ongoing since at least December. On Wednesday, a seller reported, Read more
eBay sellers who have been experiencing glitches over the past several days are concerned they could be having a negative impact on sales. One major issue that continued into Monday involves what appears to be an intermittent failure to display Read more
eBay has long had a program to make it easy for sellers to donate a portion of sales to charities and for charities to use the platform to raise funds. But readers have noticed that eBay seemed to have recently Read more
Reports are coming in from eBay sellers that they are unable to issue refunds to eBay buyers. “I’m trying to refund a buyer, but keep getting an error message: We couldn’t process your request because of a technical issue. Please Read more
eBay sellers in the US and in the UK say a glitch is scaring buyers away from their listings by incorrectly displaying higher costs in search results than what the seller is offering. The glitch affects listings that offer free Read more
eBay has failed to fix an ongoing problem with its mobile app that is frustrating buyers and costing sellers money and goodwill. Shoppers who view listings on the eBay mobile app are seeing free shipping even on items where the Read more
Buyers and sellers are having to deal with photos failing to display on eBay, and a manager acknowledged the ongoing problems on Wednesday. The eBay discussion boards contains numerous reports describing the problems. Sellers raised the issue during a scheduled weekly chat. One Read more
eBay shoppers rely on Saved Searches to keep track of items they’re interested in and to get alerts when an item they’re looking for shows up for sale. So when there are problems with Saved Searches, shoppers become understandably upset. Read more
eBay Markdown Manager appears to broken again as sellers encountered various technical issues on New Year’s Eve. Reports came in via Ecommerce EKG as well as industry discussion boards. One seller wrote on Twitter on Thursday, “Markdown Manager broken: “Page not responding”, “Technical problem Read more
Etsy sellers spent an anxious weekend wondering if payments due in their bank accounts on Friday would appear on Monday. The problem follows a similar incidentthat occurred on Cyber Monday (November 30th) that impacted international sellers and was fixed that Wednesday. Read more
