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eBay Sellers Unable Issue Refunds

Reports are coming in from eBay sellers that they are unable to issue refunds to eBay buyers. “I’m trying to refund a buyer, but keep getting an error message: We couldn’t process your request because of a technical issue. Please try again,” a seller reported via Ecommerce EKG.

“No mention of this on the system announcements board,” they added.

“Refunds console not working since 4:24 pm (at least). Trying to refund buyer results in “We couldn’t process your request because of a technical issue. Please try again.” On 4:24 pm the link wouldn’t even work.” They said the problem had been happening since early morning.

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Another seller wrote, “Trying to update auto return policy (advanced) Error “Try again later.””

It’s possible the problem is intermittent or only affecting certain sellers and/or transactions. Please indicate whether or not you are having this problem by giving a thumbs up or thumbs down on the Ecommerce EKG board.

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


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