After going 5 days without acknowledging a glitch that was costing its sellers money, eBay finally posted an announcement on Wednesday. In it, eBay explained the problem and detailed the measures it would take. In its own words – it Read more
Sellers say eBay failed to notify them of a glitch this week that is impacting the prices of their goods. See update below. eBay Store subscribers who use a feature called Markdown Manager to run a sale, such as a percentage off Read more
Some eBay users have been experiencing technical issues but have been unable to determine the root cause. Reports came in beginning on Friday and escalating on Saturday from US and UK users and ranged from reports of having problems accessing certain areas Read more
We told you on Thursday about an incidentin which eBay required a small subset of users to reset their passwords on Wednesday. On Friday, eBay sent them an email explanation along with a $25 coupon. The title of the email was, Read more
A marketing campaign designed to get eBay customers re-engaged went terribly wrong recently, and shoppers are underwhelmed by eBay’s attempt to placate them after it reneged on the offer. eBay UK had sent shoppers coupons for 20% off a purchase Read more
An eBay spokesperson confirmed on Thursday it had prevented some buyers from purchasing items on the UK marketplace in error. Sellers had first identified the problem, reporting on discussion boards that eBay was blocking buyers from adding items to their Read more
eBay experienced severe technical issues for about 2 hours on Thursday evening starting sometime after 6:30 pm Eastern. Users were unable to complete successful searches or sign in (or log off), other pages were not functioning. eBay spokesperson Ryan Moore Read more
eBay sent an invitation to shoppers in the UK with a coupon to receive a 20 percent discount on purchases made by midnight on Monday. However, the promotion backfired when the coupon redemption code would not work, and complaints flooded Read more
A seller claims eBay is overcharging him for the shipping portion of commission fees, and says he is unable to get eBay customer service reps to fix the errors. “eBay has encouraged international and domestic express shipping by creating attractive Read more
eBay sellers say they were cheated out of listing at the current prices on Thursday. eBay is raising insertion fees today, May 1st, but complaints came in on April 30th that it had begun charging sellers the new higher fees Read more
