eBay buyers are clamoring for the rewards owed them as part of the eBay Bucks loyalty program. A reader alerted us to the issue, telling us on Sunday night that eBay had not sent the certificates for eBay Bucks rewards Read more
For retailers and online merchants, product returns can haunt them in the weeks and months after the Christmas holiday. A percentage of holiday gifts so lovingly wrapped transform into Problems for the recipients – it doesn’t fit, it’s the wrong Read more
UPS is calling Wednesday “National Returns Day,” while in the UK, Royal Mail is calling today “Mail-Back Monday.” Shipping carriers can barely catch their breath from a busy holiday shipping season when they’re inundated once again with some of the Read more
eBay Markdown Manager appears to broken again as sellers encountered various technical issues on New Year’s Eve. Reports came in via Ecommerce EKG as well as industry discussion boards. One seller wrote on Twitter on Thursday, “Markdown Manager broken: “Page not responding”, “Technical problem Read more
The earliest SEO recommendations for making it to the top of Google search result pages called for quality, authoritative content. Over the years as people gamed Google to get better listings, Google gamed right back against the more odious attempts Read more
eBay sent an email to users on New Year’s Eve asking them to update their personal information, prompting users to worry about what might have prompted the mailing. Some recipients were unaware that it was a mass mailing since it Read more
If you sell jewelry, online or otherwise, be aware that the Federal Trade Commission (FTC) is making changes to its Jewelry Guides. You have until April 4, 2016, to comment on the proposed changes before they take effect. The FTC Read more
Internet Retailer magazine is accepting nominations for its annual Excellence Awards that will be presented during the IRCE conference in Chicago in June. The Internet Retailer Excellence Awards, now in their second year, recognize the achievements and innovations of e-retailers, Read more
A New York City postal carrier drew attention to the problem of undelivered mail when he was charged with throwing away 1,000 letters and packages because he had become overwhelmed by the increase in mail in December. It’s a sensational story, but Read more
It wasn’t the Super Bowl or the World Cup, but to UPS, the holiday-shopping season is a tough competition each year, and its “coach,” CEO David Abney, appeared on CNBC victorious on Tuesday. In the CNBC cable television feature “Squawk Read more
