eBay Glitch Forces Sellers to Manually Request Their Funds

eBay
eBay Glitch Forces Sellers to Manually Request Their Funds

Some eBay sellers expecting their weekly payout to arrive automatically on Tuesday were disappointed, with several threads popping up reporting the issue. “Any seller aware of a payout glitch,” asked one seller. Another replied that no one seemed to know, “not even eBay.”

In another thread on the eBay discussion boards, a seller said they’ve had weekly scheduled payouts for years and this was the first time eBay missed it. “I tried to use the Help/Chat feature to find out what was going on, but AI didn’t understand my question. I re-phrased it 3 times, but it was no use. So I tried calling to ask someone at eBay about it. Unfortunately, there was just a bot on the line, who couldn’t discern if I was a buyer or seller (why would a buyer be requesting their weekly scheduled payment?).” The seller went on to ask how to manually request their funds and asked if there was a fee for doing so.

In another thread, a seller shared a screenshot showing the following message:

“Your payouts are blocked while we review your account. This is a routine process to keep your account safe and takes up to 2 business days to complete. We’ll email you if we need more info.”

An eBay moderator replied to the seller, writing: “There is an open ticket right now due to some sellers not having their normal scheduled payouts. The open ticket is ALERT16761 and the Product team is working to have a resolution ASAP.”

The seller expressed their continued concern, asking, “Ok, so my store isn’t in jeopardy then? I’m freaking out, I’m retired and this is my only means of support.”

There was no follow-up from eBay about the issue, but the discussions died down, indicating the glitch may have been fixed on Tuesday. But sellers who were impacted this week may be holding their collective breath to see if their next payouts arrive as scheduled next week.

Update 6/28/2026: Some sellers report there was a problem with eBay Express Payouts on June 27 yet still collected fees for using the service.

Written by 

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “eBay Glitch Forces Sellers to Manually Request Their Funds”

  1. I wasn’t due a payout on Tuesday, so I didn’t experience this. I did, however, experience roughly seventy-three million other eBay glitches this week. Listing items? Problem. Searching? Problem. Editing listings? Problem. Simply trying to access the website? Problem. Tracking traffic? Problem. Sending offers to buyers? Problem. Getting paid? Problem. eBay taking their fees? NO PROBLEM WHATSOEVER!

  2. There are no such things as glitches on eBay.

    Anything that happens is due to one or more persons working at eBay or on behalf of eBay, writing computer code in multiple languages.

    eBay’s system is backed up in multiple geographical locations incase of a natural disaster in any one location.

    Everything that happens is intentional!

    Download yourself of Xojo or a similar compiler for BASIC. A single error (one single wrong character) int he code and the application may not compile. If it does compile into a application then the application can crash, freeze, even crashing the computer if for example its locked in a endless loop that eats up all the computer’s RAM. Such errors in code don’t start double billing customers, billing them for services not ordered, freezing payment and thousand other things eBay likes to pass off as glitches.

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