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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Adds More Photos for Mobile Shoppers

March 18, 2023March 18, 2023 Ina Steiner
eBay

eBay is displaying additional photos in its mobile app in the default view. Mobile shoppers who are part of the test population will see thumbnail images under the main photo without having to make additional clicks. A product manager for Read more

Marketplaces, NewseBay, eBay mobile app, eBay photos

BigCommerce Experiences Outage on St. Patrick’s Day

March 17, 2023 Ina Steiner
BigCommerce

Store-hosting platform BigCommerce acknowledged the outage that hit its platform on March 17, 2023. In short, it said in a post on Twitter, “there was an unexpected load on a globally-used component, which lead to degraded performance across the platform Read more

News, Selling ToolsBigCommerce, BigCommerce glitch

Mercari Sellers Hit with Higher Fees

March 16, 2023March 16, 2023 Ina Steiner
Mercari

Mercari will begin charging payment processing fees on shipping costs in addition to the item-sold price. It will also raise disbursement fees, it informed customers in an email on Thursday. Sellers compared the change to fees assessed by eBay and Read more

Marketplaces, NewsMercari, Mercari fees9 Comments

New eBay Board Member Has Roots to eBay and Its Founder

March 16, 2023March 16, 2023 Ina Steiner
eBay

eBay added a new member to its Board of Directors on Tuesday, the company announced on Thursday, expanding the board to 10 members. Shripriya Mahesh worked for eBay for 5 years in the early 2000’s and was Head of Product Read more

Marketplaces, NewseBay, eBay board of directors, First Look Media, Omidyar Network, Paul Pressler, Pierre Omidyar, Shripriya Mahesh, Spero Ventures4 Comments

USPS Issues Reminder about New Customs Rules

March 15, 2023March 15, 2023 Ina Steiner
USPS logo

The USPS issued a reminder on Wednesday that Postal Service employees should be prepared to provide tools to customers who are sending packages to the EU. New European Union rules require shippers to provide more detail about the contents of Read more

News, ShippingCustoms Forms, International shipping, USPS2 Comments

Current eBay Glitches Include Issues with Search, Shipping, Renewals

March 14, 2023March 14, 2023 Ina Steiner
eBay

eBay sellers are experiencing some significant issues that have been logged in the last few days impacting search; delivery status; eBay International Shipping (EIS); items incorrectly showing as out of stock; and listings up for renewal that simply disappear. eBay Read more

Marketplaces, NewseBay, eBay glitch, eBay Technical Issues board2 Comments

Warning: Shutterfly to Zap Photos of Older Customer Accounts

March 14, 2023March 14, 2023 Ina Steiner
Shutterfly

Unless you’ve purchased something from Shutterfly in the last 18 months, the company will zap your photos – permanently. In a letter to customers, the photo storage and personalized products maker said it changed its policy in January. It will Read more

News, Selling ToolsPhoto hosting, Shutterfly1 Comment

Arrest Sparks the Question, How Big Is Trading Card Fraud?

March 14, 2023 Ina Steiner

The Feds accused an 82-year-old Colorado man of defrauding trading-card collectors, including residents of New York and Michigan, over a period of 4 years. They charged him last week with conspiracy to commit wire fraud. “As alleged, the defendant orchestrated Read more

News, Security and Fraud IssuesFraud, grading, Trading card fraud, Trading cards2 Comments

Amazon Hikes Off-Site Fulfillment Costs in Europe

March 13, 2023 Ina Steiner
Amazon

Amazon raised the cost of fulfilling orders through its Multi-Channel Fulfillment service (MCF). The third-party logistics solution is designed to let merchants leverage its network to fulfill off-Amazon orders (“to power their growth beyond Amazon.com”). Amazon published the news in Read more

Marketplaces, NewsAmazon, Amazon fees, Amazon MCF

eBay Changes Terms on Sharing Information with Payment Affiliates

March 13, 2023March 13, 2023 Ina Steiner
eBay

eBay updated its Payments Terms of Use, which goes into effect for new sellers on March 14, 2023, and goes into effect on May 14th for current sellers. eBay published a post on the Australia announcement board where it explained: Read more

Marketplaces, NewseBay, eBay payments, eBay Terms of Use1 Comment

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