Walmart Marketplace automatically cancels orders and refunds customers in cases where third-party sellers have failed to provide valid tracking information. The company is shortening the time it gives sellers to upload valid tracking. Walmart’s Auto-Cancelled Orders policy currently states in Read more
The postal Inspector General (IG) found that 64% of tracking messages for packages it examined in a recent audit were inaccurate and recommended the USPS do a better job of communicating when providing delivery status notices. That’s significant for online Read more
eBay called into question the new USPS self-service acceptance scans, but a USPS spokesperson confirmed it considers acceptance scans at Self Service Kiosks (SSK) to be official scans. The USPS rolled out self-service acceptance scans at SSKs four months ago, Read more
On Thursday, the USPS provided Congress with what appeared to be positive news: new service performance data showed that despite a surge in mail volume, there was a slight increase (0.18%) in on-time delivery of First Class Mail service from Read more
Online sellers (and buyers) should be aware that the availability of USPS tracking could be interrupted overnight Sunday due to planned maintenance. The Postal Service has scheduled system maintenance for Product Tracking & Reporting on August 23, 2020. According to Read more
The US Postal Service is eliminating the “Return Receipt for Merchandise” service designed to help merchants prove that they mailed orders to customers and that those orders were delivered. The USPS called the service redundant and said its termination would Read more
The US Postal Service launched USPS Premium Tracking, which, for a fee, extends the length of time that customers can access the tracking history of a domestic package. We were first to report the new feature on Sunday thanks to Read more
3Dsellers launched a new management tool to help eBay sellers automate shipping updates to their customers. Keeping buyers informed about shipping and delivery status is important for all merchants, but especially so for marketplace sellers. 3Dsellers’ added capabilities allows seamless Read more
Shippo launched an improved package-tracking experience for merchants to provide their customers, and merchants can also use it as a marketing tool. Tracking Pages lets sellers customize tracking notifications for buyers, allowing them to make recommendations about other items the Read more
The US Postal Service lets customers digitally preview their mail (the physical kind) through its new Informed Delivery service, and today it announced that people can sign up for emails that include package tracking information. “More than seven million Informed Read more
