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USPS Lets Customers View Package Tracking via Email


USPS United States Postal ServiceThe US Postal Service lets customers digitally preview their mail (the physical kind) through its new Informed Delivery service, and today it announced that people can sign up for emails that include package tracking information.

“More than seven million Informed Delivery users who opt-in to receive email notifications can now view their mail in their daily digest emails and also see tracking information about the expected delivery of their packages.”

In addition to tracking the delivery of their packages, users can also manage package deliveries by leaving delivery instructions or scheduling redelivery from the online Informed Delivery dashboard.

“Our customers can now use their Informed Delivery emails to see the delivery status of their incoming packages and when they’re expected to arrive,” explained Production Innovation Vice President Gary Reblin. “It’s another example of how Informed Delivery is meeting customers’ needs.”

However, one could see how that could be both a benefit and a challenge to online sellers. A benefit, since buyers could make changes to ensure a safer delivery of their order. A challenge, since it could mean a later delivery date, for which marketplaces could ding them.

Note that in October, security expert Brian Krebs warned that security experts “worry about the service’s potential for misuse by private investigators, identity thieves, stalkers or abusive ex-partners.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “USPS Lets Customers View Package Tracking via Email”

  1. Sounds like a good thing for those that have to sit in front of their computer and watch to as the package moves from point a to point b.

    We could care less. Tracking is for the seller to prove that the buyer got it not for entertainment of buyer to whine about when the package gets way laid in some far away place.

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