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Tag: Product reviews

Etsy Buyers Can Now Post Video Reviews of Their Purchases

August 31, 2022August 31, 2022 Ina Steiner
Etsy

Etsy provided more information about a feature it began testing in June and that rolled out sitewide earlier this month: video reviews posted by buyers. When it announced the feature, Etsy said it could help […]

2 CommentsMarketplaces, NewsEtsy, Etsy reviews, Etsy video reviews, Product reviews

eBay and Facebook Agree to Better Combat Fake Reviews

January 8, 2020January 8, 2020 Ina Steiner
eBay

eBay and Facebook agreed to better combat fake reviews, according to UK regulator Competition & Markets Authority (CMA), which said the companies have already taken some action. In a post on Twitter on Wednesday, the […]

Marketplaces, NewsCompetition & Markets Authority, eBay, Facebook, Fake reviews, Product reviews

UK Tells eBay and Facebook to Crackdown on Sale of Fake Reviews

June 21, 2019June 21, 2019 Ina Steiner
Competition and Markets Authority

A UK regulator said it found evidence of a “thriving marketplace for fake and misleading online reviews” and said it wants Facebook and eBay to conduct an urgent review of their sites to prevent fake […]

Marketplaces, News, Security and Fraud IssuesCompetition and Markets Authority, eBay, Facebook, Product reviews

Government Cracks Down on Fake Amazon Reviews

February 26, 2019February 27, 2019 Ina Steiner
Amazon

The US Federal Trade Commission (FTC) accused an online seller of paying for fake reviews on Amazon.com. The FTC said it was the first case in which it challenged a marketer’s use of fake paid […]

1 CommentMarketplaces, NewsAmazon, Federal Trade Commission, Product reviews

Second Generation Entrepreneur Takes Pillow Business Online

March 10, 2018March 10, 2018 Ina Steiner
CNH Pillow

Amanda Horner took over the family business in 2014 and has grown sales by exploiting online channels. But this is no ordinary business. Her father, Dr. Cannon, invented a pillow to give his dermatology patients […]

Marketplaces, News, Selling ToolsAmanda Horner, Amazon, BigCommerce, CNH Pillow, eBay, EBU, EBU 412, Product reviews, Returns

Amazon Turns to Video Format for Product Reviews

January 13, 2018January 13, 2018 Ina Steiner
Amazon

Amazon may have a workaround as Product Reviews are increasingly being gamed by merchants looking to boost their exposure and harm their competitors. (See this post on the EcommerceBytes Blog to see how bad it’s […]

1 CommentMarketplaces, NewsAmazon, EBU, EBU 410, Product reviews

No More Paying for Amazon Product Reviews

October 4, 2016July 18, 2017 Ina Steiner

Some Amazon sellers found it helpful to compensate people for writing positive reviews for their products in order to help them win the Buy Box, but Amazon is putting an end to that practice. It […]

Marketplaces, NewsAmazon, Product reviews

Compensated Amazon Reviewers Can’t Help Bias

September 26, 2016July 29, 2017 David A Utter

Few will be surprised at how a basic tenet of human nature carries over into the ecommerce world. People feel inclined to treat more favorably those who give them things they want or need. The […]

Marketplaces, NewsAmazon, Product reviews

Are Negative Reviews Protected on Sites Like Yelp?

September 1, 2016July 18, 2017 David A Utter

A court decision that required Yelp to remove negative reviews posted about an attorney could eventually reach a resolution in California. Many big name online players spoke out in favor of Yelp as they perceive […]

News, Tax and Legal IssuesProduct reviews, Yelp

Amazon Makes Court Case Out of Sellers Who Buy Reviews

August 17, 2016July 20, 2017 David A Utter

The word-of-mouth trust conveyed by a product review can make or break a sale. Some enterprising sellers have opted over time to speed up the process of gathering reviews by purchasing them, but Amazon has […]

Marketplaces, NewsAmazon, Product reviews

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