In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views. ******** ******** Dear Ina, I had no idea Read more
Etsy will hold a session next week to provide direct feedback to sellers on their social media activity. On January 19th, sellers will have one hour to submit posts to be considered. Etsy employees will then provide feedback and specific Read more
Etsy has begun making seller return policies more prominent as part of a test it initiated this month. Management has been focused on improving conversion rates, and according to Etsy, it describes the goal of this latest test as follows: Read more
Former Etsy CEO Chad Dickerson has launched a monthly newsletter called “Chad Dickerson’s Fieldnotes.” He said he plans to cover a wide range of issues – and his time at Etsy will be on the list, apparently no holds barred: Read more
Etsy is running a free listing promotion for sellers who have a shop. It’s a repeat of a promotion Etsy ran in January 2017. This type of promotion is to help marketplaces get fresh inventory onto their sites after the Read more
Etsy CEO Josh Silverman said the company has been investing in customer service and announced it has just expanded phone support hours. For years users have urged the marketplace to provide phone support especially in cases involving payments and disbursements, Read more
Etsy announced it will use Google Cloud Platform to power its marketplace. Etsy CEO Josh Silverman has been making big moves to streamline the business since he took over from Chad Dickerson in May. Silverman chose not to turn to Read more
Etsy told sellers one of the best ways to get found in search is to add all relevant attributes to listings, which can be category-specific. For example, in clothing – add sizes for a garment, or in jewelry – add Read more
Etsy issued a reminder to sellers about shipping cutoff dates as Christmas nears. As we recently noted, this is an unusual year in that Christmas Eve falls on a Sunday for the first time since 2006, although Sunday delivery by Read more
Etsy CEO Josh Silverman announced Saturday that the company is giving up its B Corp status in order to maintain its corporate structure. It follows last month’s announcement of Etsy’s new mission, impact strategy, and goals summed up with three Read more
