PayPal found that struggling small businesses would welcome government grants to help them but they also lacked confidence in the government being able to deliver that support. PayPal reported that finding last week when it revealed three key challenges for Read more
eBay executive Scott Kelliher gave a talk at Retail Innovation Week 2021 (virtually, of course) to offer advice to companies on how to advertise on the eBay platform. The head of US Brand Advertising & Partnerships for eBay Ads said Read more
Six percent of returns last year were fraudulent – and it adds up to a big number: $25.3 billion, according to the National Retail Federation (NRF). The retail trade organization said 10.6% of merchandise sold in 2020 were returned – Read more
Online spending saw strong growth over the holiday shopping season in 2020. Here’s a closer look at the numbers, including a peek at how small sellers fared compared to large, and a look at growth rates of popular product categories. Read more
Online marketplaces eBay and Etsy just passively “raised” their fees for 2021. That’s because with higher shipping rates (USPS rate take effect in 2 weeks), they get a bigger commission on sales. That’s true whether sellers charge actual shipping costs Read more
The year 2020 will certainly be remembered as one of the more “interesting” years in our lives. We welcome 2021, but as collectors, we can’t help but take a look back at some of the news stories of the last Read more
In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views. Dear Ina,An unethical short story I encountered from Read more
Given the pandemic, it’s not a surprise that holiday shoppers shifted to online shopping in 2020. Last year, ecommerce accounted for 13% of overall retail sales during the November 1 – December 24 holiday shopping time period. That number rose Read more
Ecommerce is seeing an explosion of online returns this year compared to last year, according to goTRG, and this Saturday, December 26, may be the busiest day for returns for the second year in a row, according to Returnly. Sender Read more
With record online sales, online sellers should prepare for record returns, and Amazon knows this better than anyone. Over the years it has created new ways to make it easier for buyers to return items, and today, it issued a Read more
