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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Search Engine Brings Back Zero Results

September 12, 2014August 29, 2017 Ina Steiner

eBay’s search engine began experiencing technical issues on Thursday. Users are complaining that when they are signed in to eBay, searches bring back zero results. Ironically, it’s the same day eBay announced the resignation of its Chief Technology Officer – Read more

Marketplaces, NewseBay glitch, eBay Search

PayPal Responds to Concerns about New Apple Pay Service

September 11, 2014August 29, 2017 Ina Steiner

eBay has no qualms about excluding other payment services from its marketplaces, as was the case when Google Checkout launched. But now it finds its own PayPal service shut out from Apple’s new digital wallet announced on Tuesday called Apple Pay. Read more

News, PaymentsApple Pay, PayPal

eBay Encourages Sellers to Enroll in Extended Holiday Returns

September 11, 2014August 29, 2017 Ina Steiner

eBay published an announcement on Wednesday encouraging sellers to enroll in its holiday returns program. Items that offer Extended Holiday Returns will display a message to shoppers in November and December explaining they will have until January 31st to return Read more

Marketplaces, NewseBay returns

Etsy Bars Sellers from Using Term ‘Redskins’

September 11, 2014August 29, 2017 Ina Steiner

Online marketplace Etsy is barring sellers from using the term “Redskins” on its site. The Washington Redskins is an NFL football team in Washington, DC. Some people have protested the team’s name and logo and have advocated for the league Read more

Marketplaces, NewsEtsy policies

Patent Holder Sues eBay and Alibaba Subsidiaries

September 11, 2014August 29, 2017 Ina Steiner

A patent granted in 2007 for an eBay-selling tool is now at the center of two lawsuits filed on September 5, 2014, against eBay and two subsidiaries of Alibaba – Auctiva and Vendio. The United States Patent and Trademark Office Read more

Marketplaces, News, Tax and Legal IssuesAlibaba lawsuit, eBay lawsuit, IP issues

What Apple iOS 8 Notifications Mean for Merchants

September 10, 2014August 29, 2017 Ina Steiner

Apple announced a groundbreaking new operating system on Tuesday. iOS 8 will be available starting September 17 to iPhone, iPad and iPod touch users as a free software update with new Messages and Photos features and a new Health app. Read more

News, Trends and Shopping DataApple

What Online Sellers Should Know About Apple Pay

September 10, 2014August 29, 2017 Ina Steiner

Even if you’re not Apple-obsessed, there are certain things online sellers should know about Tuesday’s big Apple launch event. Beyond the introduction of the latest iPhone (6 and 6 Plus) and operating system release (iOS 8), and the new Apple Read more

News, PaymentsApple Pay

eBay Capitalizes on Apple Hardware Launch

September 10, 2014August 29, 2017 Ina Steiner

People who simply must have the latest Apple gadget often trade in their old devices, creating a boon for certain services. eBay, always quick to capitalize on the trend, has created a new landing page to encourage consumers to trade Read more

Marketplaces, NewseBay marketing

Apple iWallet Expected, But PayPal Has Big News of Its Own

September 9, 2014August 29, 2017 Ina Steiner

Up until today, the term “charge it” in relation to Apple products has referred to the devices’ batteries. But with the expected launch of an iWallet on Tuesday, it takes on a whole new meaning for mobile shoppers. A week Read more

News, PaymentsApple Pay, PayPal

A Breakdown of Etsy Pre-Holiday Changes – and Non-Changes

September 9, 2014August 29, 2017 Ina Steiner

We’ve written a lot about the amount of testing Etsy conducted over the course of the spring and summer months, along with sellers’ reaction. Etsy has wrapped up some, but not all, of the tests as the holiday shopping season Read more

Marketplaces, NewsEtsy changes

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