Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay UK Adds Support for Courier Tracking

November 26, 2015August 2, 2017 Ina Steiner

eBay requires sellers to do their best to upload tracking information to its system, and in the UK, eBay is now integrating with shipping couriers to help them do that. eBay is introducing an on-time delivery metric that will go into effect Read more

What Fraudsters Will Be Shopping For on Cyber Monday

November 26, 2015August 2, 2017 Ina Steiner

Fraudsters have discerning taste, and will be “shopping” online on Cyber Monday with everyone else. A fraud-prevention solution provider analyzed its data and came up with the 20 most targeted items. Not surprisingly, Rolex watches and Louis Vuitton handbags made Read more

Sellers Deal with Third eBay Outage in a Month

November 26, 2015August 2, 2017 Ina Steiner

Sellers were unable to complete basic selling tasks on eBay on Wednesday morning as the site experienced the third outage in the past month. Things ground to a halt in the early morning hours the day before Thanksgiving – with Read more

eBay Promotion with Cap on Fees Results in Confusion

November 25, 2015August 2, 2017 Ina Steiner

eBay is running a promotion in which it is capping the Final Value Fee for sellers on up to 100 items. One version of the promotion caps the FVF at $5, the other at $10. The promotion is resulting in Read more

Amazon Uses Google Paid Search to Promote Black Friday Deals

November 25, 2015August 2, 2017 Ina Steiner

Target and Amazon are the top two Black Friday advertisers on Google Paid Search when it comes to spending. That’s according to AdGooroo, which studied Black Friday-related keywords on US Google desktop paid search ads between September 27 – November Read more

Amazon Resets Passwords on Some Accounts

November 25, 2015August 2, 2017 Ina Steiner

Amazon reset the passwords of some users’ accounts on Tuesday. ZDnet broke the news, reporting that Amazon had force-reset an unknown number of accounts after passwords may have been compromised. Amazon has not responded to our request for more information about the Read more

Amazon Builds Out Its Own Delivery Network

November 25, 2015August 2, 2017 Ina Steiner

Amazon announced on Tuesday it will open its first Massachusetts fulfillment center. The company already has a Sortation Center in Stoughton and a Prime Now delivery hub in Everett, and it has research and technology offices throughout the state. EcommerceBytes Read more

Where eBay Is Delving into Groceries

November 24, 2015August 2, 2017 Ina Steiner

eBay is getting into groceries – in Korea, that is. It will offer perishables such as vegetables, meat and dairy through Korea’s Gmarket and IAC platforms. The Partnership Program Director for eBay Korea Ju Cheol Lee said, “We’ve aligned with Read more

Amazon Reminds Sellers about Extended Holiday Returns

November 24, 2015August 2, 2017 Ina Steiner

Amazon reminded sellers that its extended holiday-returns window is now open. That means buyers have until the end of January 2016 to return items for a full refund for orders placed between November 1 – December 31, 2015. The policy Read more

eBay Showcases Sellers to Capitalize on Small Business Saturday

November 24, 2015August 2, 2017 Ina Steiner

eBay says America is a nation of entrepreneurs and published an interactive map showing what it called “entrepreneurial hotspots” over the past four years. In the introduction to the map, eBay wrote: “In honor of Small Business Saturday (November 28th), Read more