Amazon reminded sellers that its extended holiday-returns window is now open. That means buyers have until the end of January 2016 to return items for a full refund for orders placed between November 1 – December 31, 2015.
The policy applies to all orders shipped through the Amazon FBA fulfillment program, and it also applies to merchant-fulfilled items unless the seller has specified otherwise in their individual return policy.
In its latest newsletter to members of the FBA program, Amazon explained:
“When you sell a product with FBA, Amazon’s Returns Policies determine whether or not the item is eligible for return. Typically, the returns window for an item is 30 days. During the holidays, the returns window is extended to encourage more purchases from your customers.
“FBA items shipped by Amazon between November 1, 2015, and December 31, 2015, may be returned by customers until January 31, 2016, for a full refund, as determined by the returns guidelines in Amazon’s Returns Policies.
“Items that you fulfill and ship are subject to the Amazon Holiday Return Policy unless otherwise stated in your individual return policy.”
Amazon included a link to its Returns Policy in its reminder.
It also advised sellers to remember to replenish their inventory for the New Year. “January is a busy time for returns and exchanges, as well as for shoppers who have gift cards to redeem,” it noted. “Be sure to allow ample time for supplier or carrier lead times, as well. It may take longer to get inventory to Amazon fulfillment centers during the busy holiday season.”
Earlier this year, we wrote about Amazon’s instant refund feature for returns – Amazon Refunds Customers Instantly for Some Returns
Earlier this month, we wrote about a report in the BBC that said Amazon ejects shoppers who utilize its returns policy too many times – Amazon Bans Buyers for Returns Abuse