eBay requires sellers to do their best to upload tracking information to its system, and in the UK, eBay is now integrating with shipping couriers to help them do that.
eBay is introducing an on-time delivery metric that will go into effect in February – it will consider deliveries late in two cases:
- When sellers do not upload tracking information and their buyer states that the item arrived after the estimated delivery date;
- When tracking shows that there is no acceptance scan within the seller’s stated dispatch time and the item arrived after the estimated delivery date, AND the buyer either does not confirm that the item arrived on time or states that the item arrived after the estimated delivery date.
On Wednesday, eBay UK announced it was integrating delivery tracking information into sellers’ My eBay accounts for the following courier services: UK Mail and Hermes.
“Additional couriers will be supported in the New Year and we will provide further updates in due course,” it said.