eBay requires sellers to do their best to upload tracking information to its system, and in the UK, eBay is now integrating with shipping couriers to help them do that.
eBay is introducing an on-time delivery metric that will go into effect in February – it will consider deliveries late in two cases:
- When sellers do not upload tracking information and their buyer states that the item arrived after the estimated delivery date;
- When tracking shows that there is no acceptance scan within the seller’s stated dispatch time and the item arrived after the estimated delivery date, AND the buyer either does not confirm that the item arrived on time or states that the item arrived after the estimated delivery date.
On Wednesday, eBay UK announced it was integrating delivery tracking information into sellers’ My eBay accounts for the following courier services: UK Mail and Hermes.
“Additional couriers will be supported in the New Year and we will provide further updates in due course,” it said.
See the announcement on the eBay UK Announcement Board, and you can find a list of couriers eBay UK plans to integrate with before the end of the year on this page.
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.