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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Etsy CEO Speaks to Sellers about July’s Payment Processing Crisis

August 5, 2016July 20, 2017 Ina Steiner

Etsy CEO Chad Dickerson wrote a letter to sellers who were impacted by the payment-processing problem the marketplace experienced last month. Those buyers and sellers who had been hoping for some form of compensation for the disruption and three weeks Read more

Marketplaces, NewsChad Dickerson, Etsy, Etsy outage, Etsy Payments

eBay Maintenance Impacts Returns through October

August 5, 2016July 20, 2017 Ina Steiner

eBay is taking one part of its returns process offline as it makes improvements, it warned sellers through an Announcement Board post on Thursday. “Between August 4 and the middle of October 2016, our structured replacement process will be offline Read more

Marketplaces, NewseBay, Returns

USPS Tests Package Dropoff Kiosks for eBay Sellers

August 5, 2016July 20, 2017 Ina Steiner

The USPS revealed a new test it was running with eBay designed to make it easier for sellers to get an initial scan on packages entering the mail stream. It’s an important issue for sellers who feel pressure to let Read more

News, ShippingPost Office Kiosks, USPS

USPS Helps Rural Businesses Attract Global Customers

August 4, 2016July 20, 2017 Ina Steiner

The USPS is holding small-business workshops in 60 communities this month through the Made in Rural America initiative. The workshops are designed to show rural businesses how they can use USPS products and services to attract more customers from around Read more

News, ShippingUSPS

Etsy Projects Tool Helps Sellers Work with Manufacturers

August 4, 2016July 20, 2017 Ina Steiner

Etsy launched a new tool to help sellers work with manufacturers on its Etsy Manufacturing platform. Note that sellers who use outside manufacturing help to produce items must apply for outside manufacturing approval prior to listing the items for sale Read more

Marketplaces, NewsEtsy, Etsy manufacturing

Amazon Delivery Claims Called Misleading, a Warning for Others

August 4, 2016July 20, 2017 Ina Steiner

Amazon is in trouble with UK regulators over the way it displays free shipping on product pages. It’s another warning to all merchants about how they display pricing and product information to consumers. The Advertising Standards Authority, UK’s independent agency Read more

Marketplaces, NewsAmazon, Pricing, Regulation

Would-be Amazon Killer May Sell to Walmart

August 4, 2016July 20, 2017 Ina Steiner

One year ago, Jet.com launched with much fanfare as an ecommerce website that could pose a threat to Amazon. Now the Wall Street Journal is reporting the company is in talks to sell itself to Walmart after facing significant challenges. Jet was Read more

Marketplaces, NewsJet.com, Walmart

Casual eBay Sellers in UK Catch another Break

August 3, 2016July 20, 2017 Ina Steiner

eBay is running another promotion for casual (private) sellers in the UK. “Only pay when you sell,” the invitation landing page invites. Invited sellers who qualify can list in the auction or fixed price format and pay no insertion fees Read more

Marketplaces, NewseBay Promotion, eBay UK

Etsy Tests How It Displays Seller Feedback on Listing Pages

August 3, 2016July 20, 2017 Ina Steiner

Etsy announced a new test in the way it displays feedback on listing pages. Currently, Etsy displays reviews in two places – one called Feedback with a visual 5-star rating, the other just showing the stars. The test, conducted on Read more

Marketplaces, NewsEtsy, feedback

Etsy Sees Strong Sales Growth, Insane Revenue Growth

August 3, 2016July 20, 2017 Ina Steiner

Etsy grew sales (GMS) 22.6% to $669.7 million in the second quarter – meaning sellers saw sales growth and new sellers came on board. But the company did better than sellers – it grew its revenue by nearly 40%. Nevertheless, Read more

Marketplaces, NewsEtsy, Etsy financials

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