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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

A.C. Moore to Launch a Marketplace for Handmade Goods

July 13, 2019July 13, 2019 Ina Steiner
A.C. Moore Marketplace

Craft-supplies retailer A.C. Moore is launching a handmade marketplace in a few weeks. The move is timely as Etsy announced a controversial “free-shipping” initiative last week that has some sellers hopping mad – though A.C. Moore’s marketplace won’t allow the Read more

Marketplaces, NewsAC Moore Marketplace, EBU, EBU 428, Handmade goods4 Comments

EcommerceBytes Soundoff: Letters to the Editor – July 14, 2019

July 13, 2019July 13, 2019 Ina Steiner
Letters to the Editor column

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views. Dear Ina,eBay routinely charges insertion fees despite seller Read more

News, Trends and Shopping DataEBU, EBU 428, Letters to the Editor

As Amazon Deploys Robots, It Works to ‘Upskill’ Employees

July 11, 2019July 11, 2019 Ina Steiner
Amazon

Amazon is pledging to spend $700 million to provide “upskilling” training programs for employees at a time when it is deploying technology that could replace human workers. The company said the training program would be for “one in three” of Read more

Marketplaces, NewsAmazon, Amazon workers1 Comment

California Dangles Sales Tax Relief to Amazon FBA Sellers

July 10, 2019July 10, 2019 Ina Steiner
Online sales tax

The California Department of Tax and Fee Administration sent an email to Amazon FBA sellers on Tuesday, with subject line promising: “Relief May Be Available to Marketplace Sellers Using Fulfillment Centers in California.” It’s the latest in the ongoing saga Read more

Marketplaces, News, Tax and Legal IssuesAmazon FBA, online sales tax1 Comment

Walmart No Longer Lets Sellers Charge Restocking Fees

July 10, 2019July 10, 2019 Ina Steiner
Walmart

Walmart revised its returns policy on its Marketplace, and a seller told us that what concerns him the most is the following: “No Restocking fees may be applied.” Previously sellers could charge a restocking fee for any reason, not to Read more

Marketplaces, NewsReturns, Walmart, Walmart marketplace4 Comments

eBay Works to Disrupt Ecommerce at Recent Hack Week

July 10, 2019July 10, 2019 Ina Steiner
eBay

eBay recently held Hack Week, an event it started in 2015 to spur innovation. 3,000 employees gathered in 10 offices around the globe worked on “innovating and reimagining the eBay experience.” eBay said the annual week-long event aims to cultivate Read more

Marketplaces, NewseBay, eBay Hack Week, Ethan Rubinson, Nousheen Eslambolchi, Sanjeev Katariya2 Comments

Amazon Expands Anti-Counterfeit Program Outside the US

July 10, 2019July 10, 2019 Ina Steiner
Amazon

Amazon launched its Transparency program to Europe, India, and Canada to help prevent counterfeits. With the program, brands apply a unique Transparency code to every product unit they manufacture, enabling detection and preventing sales of inauthentic products. Amazon Customer Trust Read more

Marketplaces, News, Security and Fraud IssuesAmazon, Amazon Transparency Program, Counterfeits

Etsy Adds Categories, Including the Kitchen Sink

July 9, 2019July 9, 2019 Ina Steiner
Etsy

Etsy updated listing categories and attributes, which it does periodically based on user feedback and its own research. Not only is it important for sellers to see the changes, but they may also help sellers identify trends. For example, in Read more

Marketplaces, NewsEtsy, Etsy categories, Etsy changes3 Comments

In Alarming Lapse, Etsy Gives Visitors Administrative Access

July 8, 2019July 8, 2019 Ina Steiner
Etsy

Etsy experienced an incident on Monday that had sellers so concerned that some were putting their shops in vacation mode while they waited for answers. When visiting a listing page on Monday, a black button labeled “E Admin” appeared on Read more

Marketplaces, News, Security and Fraud IssuesEtsy, Etsy glitch, Etsy security, Security

eBay Caters to Brands with Launch of Online Outlet Store

July 8, 2019July 8, 2019 Ina Steiner
eBay

eBay launched an online “outlet store” for brands at eBay.com/BrandOutlet where shoppers can find “incredible” deals on thousands of items. eBay announced on Monday, “The “Summer Brand Outlet” features big discounts on top brands, including adidas, Bose, Samsonite, Ray-Ban, Michael Read more

Marketplaces, NewseBay, eBay Brand Outlet2 Comments

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