Walmart revised its returns policy on its Marketplace, and a seller told us that what concerns him the most is the following: “No Restocking fees may be applied.”
Previously sellers could charge a restocking fee for any reason, not to exceed 20% of the item’s price.
Note that last fall, Walmart began allowing customers to return Marketplace items to local stores. Interestingly that was after Amazon set up a test pilot with Kohl’s in 2017 to allow customers to return Amazon goods to Kohl’s stores; in April, Amazon rolled out the returns policy to all Kohl’s stores.
And last fall, Walmart began allowing Marketplace sellers to use the company’s Returns Shipping Service that offers special discounted shipping rates.
Walmart Marketplace’s new policy updates take effect on July 31st, and include changes regarding return shipping fees and refunds as well.
See the new Returns policy on the Seller Help section of the Walmart website.