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EcommerceBytes Soundoff: Letters to the Editor – July 14, 2019

Letters to the Editor column
Letters to the Editor column

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Dear Ina,
eBay routinely charges insertion fees despite seller still having free monthly insertion fees remaining. The fees are small (.25 to .35) and the improper charges only occur occasionally so most sellers just accept the “error”. But .25 multiplied by all the sellers this happens to amounts to hundreds of thousands or millions of dollars.

eBay will correct the “error” when it occurs but protesting an improper .25 charge takes 10 to 15 minutes. Is there a class action lawsuit about this eBay practice?
M.


Dear Ina,
Just a heads up. I was shipping a pair of shorts this afternoon. When I went to buy the shipping, eBay “chose” first class shipping for me on the buy postage page. I thought it odd, my gut said I would have offered flat rate, but almost bought it. Then I noticed up at the top by the item description.it said “the buyer had paid $7.90 priority flat rate shipping”. (Sorry, no screen shot).

This would have been a mess if the buyer realized the shipping was not what they paid for.
It seems eBay is now outright sabotaging its sellers.smh!
M.

Sponsored Link

Dear Ina,
To piggyback off an article from 6/21/19 entitled “eBay Buyers Grow Frustrated with Ads in Search Results“, I believe I have noticed AN EVEN MORE insulting use of this process. It was referenced in responses about the “sponsored” items being in the wrong order (priced lowest to highest, etc.).

That’s bad enough, but what I find an even bigger PITA is that the “for sale” sponsored items (loads of them) appearing in the “AUCTION” listings!

The new ways that eBay is coming up with to p*** people off is amazing. If they would ever apply that effort to GOOD AND HELPFUL ideas, eBay might become something…oh yeah, it was…about the same time Mick Jagger was ONLY a grandfather!
Sincerely,
William


Dear Ina,
Has anyone noticed another unannounced change to eBay search results? The change to which I refer is that items are no longer flagged as being from a foreign seller.

If you’re like me, you want to avoid super-long shipping times, followed many times by receiving sub-standard junk. Now, an alert buyer will see that the seller is from Asia. But why would eBay want to potentially pull the wool over the eyes of unsuspecting buyers? Are foreign sellers suffering a backlash for their non-American, cheap plastic crap? If so, eBay would be losing money.

A word to the wise. After you get your search results, be sure to click the “U.S. Only” box on the left side of the page. If not, be sure to look on the listing page for the seller’s location before buying.
Buy American!
SalesBoy


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Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.