Ecommerce Industry News
Amazon will no longer absorb certain costs involved with returns, it informed sellers on Wednesday. “Starting January 14, sellers will be responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused […]
FedEx is launching a new service for online merchants to deal with customer returns, an ever-growing problem that has spawned a number of solutions to try and help retailers cope. FedEx Consolidated Returns will launch […]
eBay told sellers it’s working to protect them from bad buyers, though it also downplayed the scale of the problem. During the recent Seller Check-in event this month, eBay Senior Director, Head of Protections Ian […]
Pitney Bowes is out with research that shows returns are a greater challenge for sellers than ever before. It surveyed medium- and large-brands and found online returns cost retailers an average 21% of order value […]
Shoppers will return 16.6% of their retail purchases from 2021, according to the National Retail Federation (NRF), with some of the returns involving fraud. The NRF and Appriss Retail released a report today that found […]
A busy holiday shopping season in 2021 can mean only one thing as the New Year kicks off: more returns. Mastercard SpendingPulse found retail sales grew 8.5% from November 1 through December 24. Online sales […]
Amazon shipping can handle last-minute sales for all those Christmas procrastinators, according to a post the company published on Thursday. And it means last minute! The door has already closed for sellers who rely on […]
A tsunami of holiday returns is expected this year – over $112 billion in merchandise. Marcus Shen, Chief Operating Officer of B-Stock, said online purchases are returned at double the rate of in-store buyers, spelling […]
PayPal is partnering with retail chain Staples to make returns easier for buyers and merchants. “This is the first announcement from Happy Returns since becoming part of PayPal earlier this year,” a spokesperson told EcommerceBytes, […]
Beginning October 1st, shoppers on Amazon will have until January 31, 2022 to return items they purchase as the marketplace institutes its extended holiday-returns policy for a second year. Previously the special holiday returns policy […]