Ecommerce Industry News
Many people were skeptical when Amazon introduced its Prime Shipping program – would shoppers really pay an upfront cost ($79 at the time) to get free, fast shipping? Amazon proved a free-shipping membership program works. […]
Endicia launched a new service for merchants who not only accept returns, but embrace the practice. Endicia says it is the electronic postage industry’s first “Pay-on-Use Returns” service exclusively for the United States Postal Service. […]
Many people have become familiar with the package pickup trend in which retailers ship items to facilities where buyers can then pick up their orders at their convenience, rather than have packages delivered to their […]
The retail websites of Lowe’s, Target and Best Buy have done the best job of providing a good customer experience when it comes to product returns, according to a new study by Qubit. The company […]
Returns are a major hassle for retailers and can be costly, and it’s also an area of concern due to fraud. Last year, according to NRF’s Return Fraud survey, retailers estimated they would lose $2.9 […]