Returns are costly, so costly in fact, that Walmart suggests in some cases sellers might wish to let buyers keep an unwanted item instead of requiring them to return it. In describing the various returns services it offers to marketplace Read more
Amazon announced a new returns dashboard for sellers to get “clearer insights into your returns and inventory recovery,” in one central location, regardless of channel. It comes at an opportune time: Amazon’s extended holiday returns policy requires that items purchased Read more
A longtime EcommerceBytes reader spotted free polybag envelopes at his local post office this week that the USPS was making available to customers wishing to return items to merchants without the need to package them inside a box or bag. Read more
Amazon recently reminded sellers about changes to its fees for high return-rate products that are set to take effect on June 1st. It had announced the changes in December along with other fees, including the highly controversial low-inventory-level fee policy Read more
Walmart Marketplace added new functionality so online merchants can choose to have the retailer simply keep their returns rather than ship them back. The “Keep It” rule means that when customers initiate returns – including in Walmart Stores – the Read more
The USPS called customer returns an important source of growth for its package business in a post on its website for employees, and it said they could support its efforts to grow its returns business through timely and accurate scanning, Read more
Imagine ordering an item from a seller in the US, but only having the option to return it to a foreign address. In many cases, that would make the item “unreturnable” due to the high cost of international shipping. But Read more
Amazon is giving fashion brands access to a tool to help customers determine the fit of apparel and shoes in an effort to reduce returns. The Fit Insights tool uses artificial intelligence and machine learning technology to help meet customer Read more
PayPal is selling its Happy Returns business to UPS, the companies announced on Wednesday. Happy Returns has taken credit for pioneering the box-free, in-person return process – it works with 800 merchants to offer their customers a returns portal and Read more
Uber launched a service to make it easier for buyers to return unwanted items ordered online. The move comes 9 months after DoorDash launched a similar service called Package Pickup. Uber said its new “Return a Package” feature lets customers Read more
