PayPal is blaming eBay Checkout for a problem that causes it to overcharge buyers in certain situations. Buyers have reported that in cases where sellers have passed along discounts, PayPal is charging them for the higher, pre-discounted amount. Many sellers Read more
You may have heard about the recent pricing glitch at Delta Airlines that let shoppers scoop up ultra-cheap flights. Fares that normally cost thousands of dollars went for double digits. It’s every seller’s nightmare to inadvertently sell their stock for less than Read more
eBay barrages users on a regular basis with messages about how its marketplace is safe for shoppers, and this fall, it changed the name of its Buyer Protection policy to eBay Money Back Guarantee. As some have opined, the messaging itself Read more
Online marketplaces tend to keep a tight lid on specific metrics about sales and traffic, but thankfully data nerds can turn to comScore to get some perspective. In a post published earlier this month, the research firm took a look Read more
eBay promised sellers it would protect them from negative feedback left by shoppers who did not receive their orders before Christmas due to delays caused by shipping carriers. However, while UPS made headlines for delivery delays Christmas week, the problems Read more
Bonanza founder and CEO Bill Harding shared his plans for the marketplace for the coming year, including budgeting $1 million in advertising for 2014. “We want to expose our sellers’ items in every nook and cranny of the web where buyers Read more
eBay is scaling back its loyalty program that rewards members for qualifying purchases. Effective January 1, 2014, program members must earn a minimum of $5 in eBay Bucks during a quarterly earn period in order to receive a certificate at Read more
Amazon used its annual post-Christmas press release to talk a lot about its Prime free-shipping program, revealing it actually put the brakes on new member signups at peak periods to ensure current members were not impacted by the surge. More Read more
eBay is running a post-Christmas promotion to encourage sellers to list items in the fixed-price format. But only sellers who are invited through an email or message in My eBay may participate. Invited sellers can list up to 60,000 fixed-price Read more
Retailers and marketplaces extended shipping cutoff dates to entice last-minute shoppers in a game of chicken, which they ultimately lost. Shipping carriers were unable to keep up with demand from online retailers, including Amazon, this holiday season as consumers took Read more
