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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

NYC Tests Urban Local Delivery Hubs to Ease Congestion, Sustainably

April 21, 2023April 21, 2023 Ina Steiner
NYC DOT

Due to the “rampant rise of deliveries via truck,” New York City is testing a pilot program designed to reduce the negative environmental and safety impact. Over 80% of New Yorkers receive at least one package per week, according to Read more

News, ShippingLocal Delivery Hubs, NYC, Urban congestion

eBay Sellers Get Stuck Due to Login Glitch

April 20, 2023April 20, 2023 Ina Steiner
eBay

eBay acknowledged a glitch that began plaguing sellers on Wednesday. As one seller posted on the eBay boards, they were unable to switch from one eBay selling account to another: “Trying to switch between my 3 seller ID’s in the Read more

Marketplaces, NewseBay, eBay glitch2 Comments

Etsy to Shut Down Old Version of Its Mobile Selling App

April 19, 2023April 19, 2023 Ina Steiner
Etsy

Etsy is starting to shut down the old version of its mobile app for sellers, it announced on Tuesday. Etsy had launched a new seller app last summer built from the ground up, but it continued to make the old Read more

Marketplaces, NewsEtsy, Etsy mobile app, Etsy Seller App

eBay Enlists Sellers to Post on Facebook, Twitter, Instagram, Pinterest

April 18, 2023April 18, 2023 Ina Steiner
eBay

eBay encouraged sellers to post links to their Store on social media platforms using a new feature that it officially announced on Monday. “You can now link your Facebook, Instagram, Twitter, or Pinterest accounts right to your Storefront and easily Read more

Marketplaces, NewseBay, eBay Seller Hub Social page, eBay social, eBay Stores, Tom Pinckney4 Comments

TaxCloud Gets $20 Million to Grow Its Sales Tax Compliance Business

April 17, 2023 Ina Steiner
TaxCloud

TaxCloud has a new owner and a new CEO. Equity firm Camber Partners led a $20 million growth equity round in the company, it announced on Monday. With over 4,000 ecommerce customers, TaxCloud’s platform helps merchants calculate, collect, and file Read more

News, Tax and Legal IssuesCamber Partners, Nate Gilmore, Sales and use tax, Sales tax compliance, TaxCloud

Mercari Adds Low-Cost Shipping for Trading Cards with Tracking

April 17, 2023April 17, 2023 Ina Steiner

Mercari announced the availability of USPS First Class Envelopes, a shipping option for sellers of trading cards that provides a form of tracking. The new offering is similar to eBay Standard Envelopes. In an email to sellers on Monday, Mercari Read more

Marketplaces, News, ShippingMercari, Mercari shipping, Mercari USPS First Class Envelopes1 Comment

Amazon Decentralizes Fulfillment Network to Get Faster and Cheaper Deliveries

April 16, 2023 Ina Steiner
Amazon

Amazon carved up its national fulfillment network into 8 regions that will each be self-sufficient, doing so in order to lower costs and speed up delivery times. CEO Andy Jassy told investors about the change in his annual letter to Read more

Marketplaces, NewsAmazon, Amazon fulfillment centers, Andy Jassy, Machine learning1 Comment

eBay Credits Affiliates for Erroneous Wire Transfer Fee

April 16, 2023April 16, 2023 Ina Steiner
eBay

eBay affiliates noticed their payout deposits from the program came with a surprise fee in mid-March, but eBay has since credited those who were impacted. The eBay Partner Network program (ePN) is administered by a company called Impact, and there’s Read more

Marketplaces, NewsDavid Yovanno, eBay, eBay affiliate program, eBay Partner Network, Impact, impact.com1 Comment

eBay Promotes Refurbs Ahead of Earth Day

April 15, 2023 Ina Steiner
eBay

eBay is promoting refurbished goods ahead of Earth Day (April 22, 2023). It’s offering buyers 15% off on refurbished goods, but only items offered through its gated program. In Canada, meanwhile, eBay is enticing people to sell used goods to Read more

Marketplaces, NewseBay, eBay Canada, eBay Promotion, eBay Refurbished, eBay refurbs, eBay seller promotion

How to Avoid Etsy’s Forced Refunds from Draining Your Account

April 15, 2023 Ina Steiner
Etsy

In May of last year, Etsy’s Chief Financial Officer Rachel Glaser told Wall Street that it was developing a new program to reassure shoppers that it “had buyers’ backs” on non-delivery and not-as-described claims, which she called part of Etsy’s Read more

Marketplaces, NewsCindy Baldassi, Etsy, Etsy buyer protection, Etsy forced refunds, Etsy seller protection6 Comments

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