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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Turns to Bain for New Global Head of Strategy

September 8, 2014August 29, 2017 Ina Steiner

A 24-year veteran of Bain & Company has joined eBay as its Global Head of Strategy, helping to boost its gender diversity numbers. Kris Miller, who was a partner and also served on the board of directors at Bain, joined Read more

Marketplaces, NewsBain, eBay executives, eBay strategy, Kris Miller

Merchants Rate Online Payment Services in Sellers Choice Awards

September 8, 2014August 29, 2017 Ina Steiner

Each year online sellers have the opportunity to rate the online payments services they use to process their ecommerce payments in the Sellers Choice Awards, and this year’s results were published in Sunday’s EcommerceBytes Update newsletter. Readers evaluated 13 online Read more

News, PaymentsSellers Choice Payments

eBay to Credit Fees for Transactions Impacted by Lockout

September 8, 2014August 29, 2017 Ina Steiner

eBay promised to provide sellers with information about possible fee adjustments and protections after an incident left many buyers and sellers unable to sign in to their eBay accounts last Wednesday. eBay sent emails on Fridays to some sellers it identified as having been Read more

Marketplaces, NewseBay glitch

Etsy Launches New Navigation, Replaces Words with Icons

September 5, 2014August 29, 2017 Ina Steiner

Etsy shoppers and sellers will have to get used to a new way of navigating the site after the marketplace launched new navigation and design throughout the site on Thursday. Some sellers were already posting about having difficulty accessing their Read more

Marketplaces, NewsEtsy changes

Impact of eBay Data Breach Continues, Says Marketplaces VP

September 5, 2014August 29, 2017 Ina Steiner

The President of eBay Marketplaces indicated the company is still facing headwinds following a security breach earlier this year that led to it requiring customers to reset their passwords. Devin Wenig was speaking at a “fireside chat” at the Citi Read more

Marketplaces, NewseBay data breach

Amazon CFO to Retire Next Year – Tommy, We Hardly Knew Ye

September 4, 2014August 29, 2017 Ina Steiner

The longtime bearer of Amazon financial news will retire next year. Amazon issued a press release announcing Thomas J. Szkutak, Senior Vice President and Chief Financial Officer, will retire from the company in June 2015. The CFO said he looked Read more

Marketplaces, NewsAmazon executives, Thomas J. Szkutak, Tom Szkutak

Amazon Encourages Sellers to Offer Free Shipping

September 4, 2014August 29, 2017 Ina Steiner

Amazon is encouraging third-party merchants to offer free shipping – it turns out that what some sellers thought might be a test is actually a new shipping option it is offering to sellers. EcommerceBytes wrote about reports of the new Free Read more

Marketplaces, NewsAmazon

eBay UK Makes Local Pickup a Default Option

September 4, 2014August 29, 2017 Ina Steiner

This month, eBay UK is making local pickup a default option by rolling out Click & Collect on all eligible listings. This means buyers will be able to choose to pick up their item from one of over 650 Argos Read more

Marketplaces, NewseBay Click and Collect, eBay UK

eBay Spends Anniversary Fighting Severe Technical Issues

September 4, 2014August 29, 2017 Ina Steiner

Severe technical issues marred the anniversary of the founding of eBay, which Pierre Omidyar called AuctionWeb when he launched the site on September 3, 1995. eBay had to cancel its scheduled community chat with users “due to technical issues with accessing eBay Read more

Marketplaces, NewseBay breakup, eBay glitch

eBay Hires Co-founder of Google Checkout Initiative

September 3, 2014August 29, 2017 Ina Steiner

eBay hired the engineer who co-founded the Google Checkout payments initiative to be a Vice President of Engineering. Louis Perrochon was Engineering Lead on Google Checkout from 2004 – 2007, which, prior to launch was rumored to be a “PayPal Read more

Marketplaces, NewsLouis Perrochon

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