Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

How to Cope with Holiday Returns

December 25, 2017December 23, 2017 Ina Steiner

Merry Christmas, sellers. Now you can start gearing up for holiday returns! In fact, online sellers have already been seeing an increase in requests. We turned to some online shipping services for tips on how to cope with the inevitable Read more

Bonanza Releases Android Mobile App for Sellers

December 23, 2017 Ina Steiner

Bonanza released its mobile app for sellers Version 2.0 for Android this month after having released the iOS app for iPhones in September. Sellers can use the selling apps to manage both orders and listings. Sellers can also create new Read more

eBay Vice President Rob Hattrell Sends Christmas Message to UK Sellers

December 22, 2017December 22, 2017 Ina Steiner

The Vice President of eBay UK sent a Christmas email to sellers this week, but not glitch- or typo-free. “Mine nearly got deleted due to it coming from eBay Czech Republic,” wrote one seller on the eBay discussion boards. A Read more

USPS Lets Customers View Package Tracking via Email

December 21, 2017December 21, 2017 Ina Steiner

The US Postal Service lets customers digitally preview their mail (the physical kind) through its new Informed Delivery service, and today it announced that people can sign up for emails that include package tracking information. “More than seven million Informed Read more

eBay Shipping News for Canadian and UK Sellers

December 21, 2017December 21, 2017 Ina Steiner

eBay has shipping-related news for Canadian and UK sellers this week. Canada Post is extending a discount it provided to eBay sellers for light parcels. And in the UK, rates for eBay Delivery Powered by Shutl are going up in Read more

BigCommerce Adds Visa Checkout as Payment Option

December 20, 2017 Ina Steiner

BigCommerce is now allowing merchants to offer Visa Checkout on their stores. The integration allows customers who are enrolled in Visa Checkout to use pre-stored payment details and address information to complete a purchase on BigCommerce stores on desktop, tablet Read more

Former eBay Marketplaces Head Hal Lawton Swipes Key Executive

December 20, 2017 Ina Steiner

The former head of eBay Marketplaces Hal Lawton has swiped a key eBay executive, hiring her away from his former employer to join him at Macy’s. Jill Ramsey will report directly to Lawton, who left eBay unexpectedly this year to Read more

eBay Motors Gives Auto Parts Greater Exposure to Repair Shops

December 20, 2017 Ina Steiner

eBay Motors is giving listings for car parts greater exposure to auto repair shops by partnering with Openbay, a marketplace that brings together automotive repair services and customers who need service and repairs on their vehicles. Powered by eBay Motors, Read more

Amazon FBA Becomes More Costly in 2018

December 19, 2017 Ina Steiner

Amazon is increasing fees for using its FBA fulfillment services, effective February 22, 2018. The new fulfillment fees will apply throughout the year, with no separate rate for October through December as is currently the case. FBA inventory storage fees Read more

Nominate your Favorite Marketplaces for 2018 Sellers Choice Awards

December 18, 2017December 18, 2017 Ina Steiner

Nominations for the 2018 Sellers Choice Marketplace Awards are now open! Choose up to 5 marketplaces, and we’ll use your answers to determine the finalists. (Write-ins are welcome – let us know where you are selling!) Here is a link Read more