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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

State Investigation of Amazon to Expand to Other Retailers

May 14, 2019May 14, 2019 Ina Steiner
Amazon

Now we know why Amazon notified sellers it would require safety documentation for all children’s school supplies by February 13, 2019 – it was due to pressure from its home state. Washington State’s Attorney General Bob Ferguson said an investigation Read more

Marketplaces, News, Tax and Legal IssuesAmazon, Bob Ferguson, Kelly Wood, Product safety, Washington State Attorney General1 Comment

US Postal Service Gets Annual Report Card from the PRC

May 13, 2019May 13, 2019 Ina Steiner
USPS logo

The Postal Regulatory Commission (PRC) made available its performance evaluation of the US Postal Service for fiscal year 2018. Each year, the PRC issues its report on how well the USPS met its performance goals along with recommendations. Chapter 3 Read more

News, ShippingPostal Regulatory Commission, USPS

eBay CEO Says Tariffs and Taxes Hurt Small Businesses

May 13, 2019May 13, 2019 Ina Steiner
Devin Wenig

eBay CEO Devin Wenig tweeted today his views on the burden of online sales tax and tariffs on small businesses: “26 states have recently imposed significant internet sales taxes (with more to come), and consumers are now paying heavy tariffs Read more

Marketplaces, News, Tax and Legal IssuesBizBuySell, Devin Wenig, eBay, online sales tax, Tariffs8 Comments

Amazon Helps Employees Launch Small Businesses

May 13, 2019May 13, 2019 Ina Steiner
Amazon Delivery Service Partner

Amazon is giving employees a financial incentive to launch a small business – but not as online sellers. It’s giving US employees up to $10,000 and 3 months’ salary to build a package delivery business through its Delivery Service Partner Read more

Marketplaces, News, ShippingAmazon Delivery Service Partner, Amazon logistics1 Comment

From the Editor – May 12, 2019

May 11, 2019May 11, 2019 Ina Steiner
EcommerceBytes Editor Ina Steiner

How well you did in the first three months of the year depends on where you were selling. eBay executives made a “significant reduction” in marketing in the first quarter that resulted in a drop in GMV (the value of Read more

News, Trends and Shopping DataEBU, EBU 426, Editorial2 Comments

How a Simple Tag Can Help Sellers Fight Returns Abuse

May 11, 2019May 11, 2019 Ina Steiner
360 ID Tag Returns Protection

For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased. Stories of clothing returned with sweat Read more

News, Selling Tools360 ID Tag, BrandWatch Technologies, Chelsea Duhs, EBU, EBU 426, Returns, Returns fraud9 Comments

Online Sellers Guide to eBay Spring Update 2019

May 11, 2019May 11, 2019 Ina Steiner
eBay Spring Seller Update 2019

With each new season, sellers brace themselves for eBay’s updates, wondering what changes may be in store for them. This month, sellers are processing news from the latest Spring update announced on April 30, 2019, that includes fees changes, seller Read more

Marketplaces, NewseBay Seller Update 2019, eBay Spring Seller Update 2019, EBU, EBU 426

EcommerceBytes Soundoff: Letters to the Editor – May 12, 2019

May 11, 2019May 11, 2019 Ina Steiner
Letters to the Editor column

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views. Dear Ina, With much trepidation, but maybe also Read more

News, Trends and Shopping DataEBU, EBU 426, Letters to the Editor

eBay Runs Seller Promotion to Get Summer Inventory

May 10, 2019May 12, 2019 Ina Steiner
eBay Runs Seller Promotion to Get Summer Inventory

eBay is running a promotion in which it is giving a 40% Final Value Fee discount to sellers for listing items in certain high-demand categories. (See below for info about another promo.) A reader forwarded the promotion details which read Read more

Marketplaces, NewseBay Promotion

USPS Reports Flat Revenue and Same Old Volume-Growth Patterns

May 10, 2019May 10, 2019 Ina Steiner

The USPS reported revenue of $17.5 billion in its quarterly report today, essentially unchanged compared to same quarter last year; a net loss of $2.1 billion; and a similar pattern of declining mail volume and increasing package volume. “First-Class Mail Read more

News, ShippingPostal legislation, USPS, USPS financials4 Comments

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