If you were going to hire a company to handle your customer service, you’d likely provide it with instructions on how to handle each kind of problem your customer might experience. But when the company you outsource your customer service Read more
eBay said the recent removal of seller groups on Facebook was not the result of any official eBay request, but the matter remains a mystery. On December 29, eBay published a post on its discussion boards stating it had become Read more
Every seller wants to learn how to get the highest prices for their online sales. But as we’ve warned previously, the government is watching to make sure sellers don’t engage in conduct with each other that it deems anti-competitive and Read more
The USPS offers self-scanning at over 2,200 Post Offices, EcommerceBytes has confirmed. For those online sellers dropping off pre-paid packages, it may help them save time standing in line and give them more confidence their packages were actually scanned in Read more
eBay said it was unaware of any issues related to eBay Store billing when the topic arose during Wednesday’s weekly chat. A seller said they had seen reports popping up about issues where eBay billed people “weeks and even months Read more
The FBI described a devious Google authentication scam targeting online sellers. The FBI Oregon’s Tech Tuesday segment explained how the scheme works, which we’ve summarized below. (Hat tip to Pymnts.com.) You post your real phone number on an online platform Read more
The USPS did a victory lap today, announcing that it had accepted over 13.2 billion mailpieces and packages over the 2021 holiday shopping season and boasting of speedy delivery. The USPS performance this year was a far cry from last Read more
Reducing the packaging of an order can save in materials and in shipping costs, and at Amazon’s massive scale, saving even a penny or two per package adds up to big bucks. But it appears the retail giant is going Read more
A New Year brings new Etsy payment reports for sellers. Etsy said it improved financial summaries to make it easier for sellers to understand their finances and said it also added “tooltips” and descriptors for all fees to make it Read more
As Fanatics gobbles Topps, does it spell heartburn for sports retailers? And possibly for eBay? CNBC reported that the Fanatics wants to sell trading cards directly to consumers. “For example, should collectors purchase a trading card, they’ll be able to Read more
