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Are You Getting Your eBay Store Bills on Time?

Are You Getting Your eBay Store Bills on Time?

eBay said it was unaware of any issues related to eBay Store billing when the topic arose during Wednesday’s weekly chat. A seller said they had seen reports popping up about issues where eBay billed people “weeks and even months late.”

The seller said it could complicate tax reporting for some people, citing another seller who said eBay didn’t process their December Store invoice until January.

An eBay moderator responded to the seller as follows:

“I’m unaware of a technical issue that would delay subscription charges like what you have noticed. I would encourage those involved to report to CS and request that a ticket be filed for review by the tech team.

“Subscriptions should be being charged on or around the 1st or 15th of the month, depending on the old billing cycle dates prior to eBay managing payments. The only exception I can think of to that would be the final month of a yearly store subscription, which would not be charged at all (since we bill in advance for that fee).”

The seller had cited several threads going as far back as September.

In a related post, an eBay moderator responded to a report in the last weekly chat (December 29, 2021) about a problem related to Item Specifics in the Postcards category for “Topographical – Canada” (a seller had written, “The country Canada appears as a drop down. No Canadian city is in the city drop down. I cannot find the regions of Canada in the drop down box”).

The moderator said today that eBay had addressed the problem and the fix should be live.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “Are You Getting Your eBay Store Bills on Time?”

  1. I didn’t get a bill for my store in November and double it on Decembers invoice. Good thing I have money to cover it but its ebay, so deny deny deny.

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