Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Loses Chief Product Officer Pete Thompson

March 22, 2022 Ina Steiner

eBay announced in a filing on Tuesday that its Chief Product Officer Pete Thompson is leaving the company next month. The news comes just 12 days after Thompson spoke to Wall Street analysts about the company’s vision for a “tech Read more

Amazon UK Lets Brand Owners Talk to Critical Buyers

March 21, 2022March 21, 2022 Ina Steiner

What if you could talk to buyers who leave your product a less-than-stellar review? Amazon UK announced today that brands can do just that. The announcement, titled, “Address critical reviews with the Contact Customer feature,” explains the new feature helps Read more

These Engineers Say They’re Improving eBay Technology

March 20, 2022March 20, 2022 Ina Steiner

Two engineers said they’re improving eBay technology – if they succeed, will it make a difference to sellers? The pair gave a presentation on Thursday at QCon Plus, “a virtual conference for senior software engineers and architects that covers the Read more

Amazon Updates Price-fixing, Mediation, and Refurb Policies

March 19, 2022March 19, 2022 Ina Steiner

Amazon is updating selling policies in Europe that impact price-fixing, mediation, and refurbished goods. The new policies will take effect on March 31, 2022. One set of changes explicitly prohibits price fixing and search rank manipulation (the Selling Policies and Read more

eBay Previews Coming Attractions in Seller Check In

March 18, 2022March 18, 2022 Ina Steiner

eBay previewed coming attractions during a virtual seller check-in on March 10th, the same day it hosted Wall Street analysts at eBay Investor Day. A video of some sessions is now available on YouTube. eBay’s Chief Marketing Officer Andrea Stairs, Read more

Google Helps Get Packages to Shoppers’ Doorsteps

March 18, 2022March 18, 2022 Ina Steiner

Google launched a tool for delivery companies to help get merchants’ packages to shoppers’ doorsteps more efficiently. The “last mile” in package delivery has always been a challenge (that’s why major carriers have residential-address surcharges), and it’s one that Amazon Read more

Sellers Honored in Annual eBay Japan Seller Awards

March 17, 2022 Ina Steiner

eBay honored 16 sellers this week as part of the eBay Japan Seller Awards. The event was broadcast on YouTube in Japanese, and eBay CEO Jamie Iannone prepared a message to kick off the video. In his introductory remarks, he Read more

New USPS Surcharge Fees Apply to eBay and Etsy Sellers

March 16, 2022June 22, 2024 Ina Steiner

The USPS is instituting stiff new surcharge fees on April 3rd that will devastate sellers of certain types of goods. eBay and Etsy sellers who had held out hope the marketplaces would be able to negotiate a deal with the Read more

eBay Adds Payout Options in Managed Payments

March 16, 2022 Ina Steiner

eBay offers new payout options for Managed Payments, it officially announced on Wednesday. Payouts are how eBay sellers retrieve their funds from their sales earnings. In addition to the existing daily and weekly payout schedule options, sellers can request payouts Read more