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Etsy Sellers Can Now Respond to All Buyer Reviews

Etsy Sellers Can Now Respond to All Buyer Reviews

Etsy announced sellers can now respond to all reviews left by buyers. The announcement came 2 weeks after sellers first noticed the change, as we reported on the AuctionBytes Blog last month, where sellers weighed inon the change. (Sellers also discussed the change on the Etsy discussion boards.)

On Friday, Etsy said it was making the change because it knew that the ability to respond to a review could help sellers clarify anything a buyer said about a listing. Previously, sellers could only respond to reviews where buyers left three stars or less. Etsy didn’t explain why it chose to make the change now.

Etsy also advised sellers of a few things to keep in mind about the new capability:

  • If you receive a review and then respond to it, your buyers will not be able to change their rating without reaching out to Etsy Support first.
  • Reviews are public. Both current and future customers will be able to see your reviews and responses.
  • Reviews are not counted as messages, and your response to a review will have no impact on your Star Seller response rate criteria.

Etsy told sellers there was action needed on their part – “We just wanted you to know that the option to leave a response to any review is now available to you.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.