The White House believes Americans should be able receive customer service on their terms and their own time without significant hassle or hardship. “If you want to talk to a human, you should be able to talk to a human Read more
How many times have you tried to find out where an item was manufactured when shopping online? A bipartisan group of lawmakers introduced a bill in May called the Country of Origin Labeling (COOL) Online Act, “which would ensure that Read more
eBay and Etsy sent urgent emails to sellers over the weekend about legislation in Congress that the marketplaces say would harm small sellers and that Etsy says would put sellers’ safety at risk. eBay warned, “Tell Your Senators Not To Read more
Amazon posted a reminder to UK sellers that makers of handmade toys and games must comply with government regulations in addition to its own guidelines. Thursday’s announcement follows below: Handmade Toys and Games guidelinesAs a maker of handmade Toys and Read more
Products made with CBD oil have become popular, but there are restrictions when it comes to mailing them, as the USPS reminded postal workers on Monday. “The Agriculture Improvement Act of 2018 removed hemp from the Controlled Substances Act. It Read more
Products made with CBD oil have become popular, but there are restrictions when it comes to mailing them, as the USPS reminded postal workers on Monday. “The Agriculture Improvement Act of 2018 removed hemp from the Controlled Substances Act. It Read more
Online marketplaces and ecommerce platforms have been warning sellers about changes when selling to the UK that take effect on January 1, 2021. The changes are due to Brexit (the withdrawal of the UK from the European Union) and relate Read more
Etsy CEO Josh Silverman called California consumer protection bill AB 3262 a “wolf in sheep’s clothing,” and he accused Amazon of lobbying and “working back channels” to make the legislation burdensome for its rivals. “Amazon is taking bold steps to Read more
Amazon informed sellers on Wednesday it is making changes to the Business Solutions Agreement. A summary of the changes is available for sellers to review here, and Amazon made available a “redlined” version of the agreement so sellers could read Read more
The European Commission opened an antitrust investigation into whether Amazon uses third-party merchant data in breach of EU rules. Amazon’s dual role as marketplace and retailer puts it in an unusual position, and the Commission wants to study how Amazon Read more
