Ecommerce Industry News
Amazon advised sellers to use seals on products in its Consumables product group, but sellers said the real problem stems from warehouse workers. In a recent post, Amazon said that an analysis of complaints found […]
Amazon extended its “first-scan” refund policy to more sellers, providing for a more consistent experience no matter from whom a buyer has purchased an item they wish to return. This week, Amazon said that beginning […]
Sellers may feel that Amazon returns policy requirements favor buyers to the extreme, but committing returns fraud through Amazon could land you in jail. Amazon issued a statement on Tuesday about a man who was […]
Last week, Amazon made changes to its policy around returns that, as we noted at the time, resulted in questions and dismay from sellers, with over 200 comments underneath the Announcement board post in just […]
Amazon announced a new option for handling returns, but it was greeted with questions and a dose of dismay from sellers. The change impacts seller-fulfilled orders (in other words, not items fulfilled through the FBA […]
With record online sales, online sellers should prepare for record returns, and Amazon knows this better than anyone. Over the years it has created new ways to make it easier for buyers to return items, […]
Each holiday season, Amazon extends its returns policy to give shoppers confidence that gifts bought early may still be returned after Christmas. This year, it’s making the policy even more generous to buyers, leaving some […]
Amazon FBA made temporary changes to some of its policies, giving sellers more time to process returns and issue refunds. The change is presumably a response to the COVID pandemic as sellers institute quarantine and […]
Need to return an item you purchased on Amazon? You may not even need to place it in a box, according to the company, thanks to thousands of free drop-off options on millions of items. […]
Beginning this summer, Amazon customers will be able to return their purchases to all Kohl’s stores. The companies began a returns pilot program in 2017 which is currently available at 100 Kohl’s stores in Los […]