Amazon has a new returns feature and advised sellers who fulfill their own orders to update their product dimensions and weight for Amazon prepaid return labels. But sellers pushed back, asking what good it would do since buyers often use Read more
Accidentally sending imperfect items to customers can result in unwanted returns, so Amazon is using technology to identify damaged products before shipping them to buyers, it announced this week. “Using a combination of generative AI and computer vision technologies, Project Read more
Amazon announced a new return policy that has sellers worried over potential abuse by buyers, who can now request an instant replacement for their purchases. “If buyers receive an item that is damaged, defective, or different from what they ordered, Read more
As of December 28, 2023, Amazon sellers located in areas where UPS charges a Remote Area surcharge will no longer see the charges weeks after return labels are generated. In an email this week, Amazon said the surcharge would appear Read more
On the Thursday before Christmas, Amazon prepped shoppers on how to return unwanted items, publishing a blog post explaining “How the returns process works at Amazon.” Returns are such a big part of online selling that Amazon has a Vice Read more
Amazon is giving fashion brands access to a tool to help customers determine the fit of apparel and shoes in an effort to reduce returns. The Fit Insights tool uses artificial intelligence and machine learning technology to help meet customer Read more
Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning in recent months in an effort to reduce returns. The Read more
Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a customer return, sellers must now pay it. The policy Read more
Amazon will no longer absorb certain costs involved with returns, it informed sellers on Wednesday. “Starting January 14, sellers will be responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused by incorrect return label information.” Read more
Amazon is extending its experiment in which it provided buyers the option of selecting UPS when sending returns back to sellers. Initially the temporary policy was to run from September 5 through October 2, 2022. On Wednesday, it announced it Read more
