Online sellers are used to being on the receiving end of feedback and are frequently rated on a range of criteria like speed of delivery. But sellers rarely have the opportunity to rate the marketplaces on which they sell, and Read more
eBay employs four full-time economists who analyze data generated by 100 million users and 400 million active listings, and who mine behavioral data for insights – and it’s looking for more help. eBay is attending the American Economic Association conference Read more
PayPal is blaming eBay Checkout for a problem that causes it to overcharge buyers in certain situations. Buyers have reported that in cases where sellers have passed along discounts, PayPal is charging them for the higher, pre-discounted amount. Many sellers Read more
Online shoppers spent a record $1.735 billion on Cyber Monday 2013, 18% over the same day last year, but the season as a whole rose only 10% higher than last year to $42.8 billion, according to comScore numbers, which counts Read more
Research commissioned by Rogers Communications and conducted by Harris-Decima found that users of mobile devices are loathe to give them up – 28% of Canadians surveyed would be willing to skip their morning coffee in exchange for anytime, anywhere internet Read more
You may have heard about the recent pricing glitch at Delta Airlines that let shoppers scoop up ultra-cheap flights. Fares that normally cost thousands of dollars went for double digits. It’s every seller’s nightmare to inadvertently sell their stock for less than Read more
eBay barrages users on a regular basis with messages about how its marketplace is safe for shoppers, and this fall, it changed the name of its Buyer Protection policy to eBay Money Back Guarantee. As some have opined, the messaging itself Read more
Online merchants are looking at ways to get packages into the hands of customers more quickly and efficiently, and this year’s holiday-delivery fiasco demonstrates how tough the challenge will be. The well publicized problems of shipping carriers brought forth more article about Read more
Online marketplaces tend to keep a tight lid on specific metrics about sales and traffic, but thankfully data nerds can turn to comScore to get some perspective. In a post published earlier this month, the research firm took a look Read more
Not happy with the presents you received for Christmas? This year, Amazon is again joining eBay in making entreaties to customers to sell their unwanted gifts on its marketplace. Surprised? This is actually Amazon’s fourth year of post-holiday marketing to consumer shoppers. Read more
