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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Amazon CEO Jeff Bezos: It’s Still Day-One, 20 Years Later

April 14, 2014September 17, 2017 Ina Steiner

This July marks the 20th anniversary of the founding of a little bookselling website called Amazon.com. In 1997, three years after founding Amazon.com, Jeff Bezos wrote in a letter to shareholders that it was Day 1 for the Internet and, Read more

Marketplaces, NewsAmazon, Jeff Bezos

PayPal Encourages Shoppers to Buy Now, Pay Later

April 14, 2014September 17, 2017 Ina Steiner

PayPal has expanded a controversial program to the UK. The “Pay After Delivery” program lets shoppers pay for purchases 2 weeks after hitting the buy button – and funds are taken from the buyer’s bank account on file rather than Read more

News, PaymentsPayPal, PayPal pay later

Etsy Makes Good on Promises of Phone Support

April 11, 2014September 17, 2017 Ina Steiner

Etsy began offering limited phone support in November, and during its Town Hall Meeting in January, said it would make it easier to get help when users needed it. The company recently released statistics on its progress. Out of the Read more

Marketplaces, NewsEtsy customer service

Carl Icahn Gets Eyes and Ears in eBay Boardroom

April 11, 2014September 17, 2017 Ina Steiner

Early this year, Carl Icahn came out swinging against eBay CEO John Donahoe and its Board, but backtracked on Thursday after the parties came to a settlement and agreed to disagree. Donahoe has passion for the company, Icahn told CNBC, something Read more

Marketplaces, NewsCarl Icahn, David Dorman, eBay breakup, John Donahoe

PayPal Seeks Partners to Push into Omnichannel

April 10, 2014September 17, 2017 Ina Steiner

As eBay shares its vision of being a partner to retailers and helping them become “omnichannel” – a reference to serving customers online, offline and mobile – its payments unit is looking to do the same. PayPal is expanding its Read more

News, PaymentsPayPal

Good Surprise or Not, eBay Changes Fee Structure in UK

April 10, 2014September 17, 2017 Ina Steiner

eBay abruptly announced a new fee structure for private (casual) sellers in the UK. While it titled its announcement, “A good surprise for private sellers on eBay.co.uk,” it depends on what type of seller you are as to whether it’s Read more

Marketplaces, NewseBay fees, eBay UK

Ecommerce Firms Advise Merchants about the Heartbleed Bug

April 10, 2014September 17, 2017 Ina Steiner

eBay, Etsy, PayPal, GoDaddy and others had advice for online merchants who are worried about the Heartbleed bug that was made public this week. A bug in a system used by many ecommerce sites that was supposed to encrypt data Read more

News, Security and Fraud IssuesHeartbleed bug, Security

eBay Supports the Move from Online to the Physical World

April 9, 2014September 17, 2017 Ina Steiner

More online-only retailers are moving to the offline world with brick-and-mortar stores, and eBay subsidiaries are poised to capitalize on the trend toward “omnichannel” retail. For the past dozen years, traditional retailers have been expanding online, building online storefronts and Read more

Marketplaces, NewseBay

Ecommerce Firms Scramble to Assess Heartbleed Vulnerability

April 9, 2014September 17, 2017 Ina Steiner

When the people in charge of keeping websites secure and keeping sensitive data private are running scared, you know it’s time to worry. A vulnerability called the Heartbleed Bug was discovered recently, and, one of the things that has people Read more

News, Security and Fraud IssuesHeartbleed bug, Security

eBay Canada Allows More Revisions of Active Listings

April 8, 2014September 17, 2017 Ina Steiner

eBay Canada has lifted some of the restrictions on editing fixed-price listings, it told sellers on Monday. The reason for having such policies in the first place is to minimize buyer confusion when they view a listing after having made Read more

Marketplaces, NewseBay Canada

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