Online sellers who rely on the USPS to get their orders into the hands of customers may be concerned about a new report from the US Postal Service Office of Inspector General over delivery delays. Yet at the same time, Read more
eBay published an interview (and video) with the head of its customer service, Steve Boehm, in which he says he’s excited about many of the upcoming changes eBay will soon roll out globally. Boehm’s actual title is Senior Vice President Read more
QVC’s parent company Liberty Interactive is acquiring online shopping site Zulily for $2.4 billion. Liberty Interactive’s CEO said the Zulily team built an “impressive business around entertainment, discovery and value to the customer,” which he said fits perfectly with the Read more
eBay has a new Chief Marketing Officer for North America to help with its new focus under Devin Wenig, who replaced John Donahoe has CEO a month ago. Suzy Deering will report to Hal Lawton, who is Senior Vice President Read more
Retailers and online merchants generally set return policies based on the type of goods they sell, but when selling on eBay and Amazon, merchants must adhere to one-size-fits-all policies with few exceptions. eBay revealed it will be changing its returns Read more
Etsy is encouraging sellers to brand their shops with the introduction of a new icon. Sellers can create an icon that represents their brand and upload it to Etsy where it will be consistently displayed through the website. “Having a Read more
Nearly 3,000 people had weighed in on the comments section of an article about Amazon’s tough working conditions by Sunday afternoon – and the issue was not about the company’s warehouse workers. An article in Sunday’s New York Times says Read more
Amazon is helping Chinese businesses sell internationally and is on a mission to help them build their own globally recognized brands, though the extra competition may not go over so well with merchants in domestic markets outside China. Amazon China Read more
eBay is discontinuing its new bulk label printing tool, though it gave sellers no warning. Sellers began reporting the tool missing in late July via the eBay discussion boards. It appears eBay will begin automatically directed sellers to a previous version Read more
PayPal hired a new PR executive to help manage the company’s brand, according to PR Week. Ben Edwards will work to help consumers understand how PayPal can offer safer, simpler, and more affordable ways to manage and move money. He will Read more
